Reservations Manager - CP Glasgow
- Glasgow
- Permanent
- Full-time
- Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
- System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
- Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
- Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
- Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
- Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
- Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.
- Proven experience in reservations, events management, or a similar role.
- Strong communication and customer service skills.
- Detail-oriented with excellent organizational abilities.
- Knowledge of revenue management and pricing strategies.
- Ability to analyze market data and competitor information.
- Experience in the hotel or hospitality industry preferred.
- Strong leadership skills with the ability to inspire and motivate a team.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.