Motorcycle Aftersales Advisor
- Guildford, Surrey
- £28,829-34,000 per year
- Permanent
- Full-time
Salary: Basic £28,829 & £34,000 including BonusKey Responsibilities:
- Managing parts enquiries from both retail customers and the workshop, ensuring accurate interpretation of requirements.
- Processing parts orders, checking availability, and matching orders against stock efficiently.
- Advising customers on additional parts, accessories, pricing, and lead times, supporting both sales and service opportunities.
- Communicating proactively with customers to keep them informed throughout the order and service process.
- Supporting the service function by acting as a key point of contact during a customer's motorcycle service.
- Keeping customers updated on service progress and professionally resolving any issues that may arise.
- Finalising service invoices and ensuring customers understand all charges upon collection.
- Ensuring customer satisfaction by delivering a professional, knowledgeable, and friendly aftersales experience.
- Confident and professional communicator - in person, over the phone, and in writing
- Good mechanical and electrical understanding of motorcycles, with a genuine passion for bikes
- Experience in a customer-facing or parts-related role is an advantage
- Well-organised, with great attention to detail and the ability to manage multiple tasks efficiently
- Friendly, enthusiastic, and approachable - a natural people person
- Committed to delivering excellent customer service at every touchpoint
- Calm under pressure and able to handle busy periods with confidence
- Eager to learn and develop within a fast-paced, technical environment
- Positive, proactive, and always willing to go the extra mile
- Awesome Team: Work with friendly, passionate people who love what they do.
- Exciting Challenges: Keep things interesting with new tasks and challenges every day.
- Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
- Training Provided: Don't worry if you're new to this; we'll give you all the training you need to succeed!
- 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
- Birthday Off: Celebrate your special day!
- Staff Purchase Scheme: Discounts on cars and motorbikes.
- Health Plan: Medical health cash plan.
- Enhanced Parental Benefits
- Flexible Holidays: Buy and sell holiday days.
- Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
- Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!