Housekeeping / Hospitality Assistant

ISS Facility Services

  • London
  • Permanent
  • Full-time
  • 19 days ago
ISSHousekeeping AssistantContract: BankingLocation: London, EC3V 4ABHours of work: 32 (Monday - Thursday 7am - 4pm)Contract Type: PermanentAs a Housekeeping Assistant with ISS Facility Services, you will play a key role in delivering a world-class housekeeping service that aligns with ISS’s global vision.You will act as an ambassador for both our client and ISS, ensuring a seamless integration with the client organisation while maintaining the highest standards of cleanliness and service.Job DescriptionIn this role, you will ensure that housekeeping and hospitality areas are monitored and serviced at all times. All areas will be checked regularly and returned to the required standards.You will be responsible for ordering and collecting stock from the onsite delivery centre, monitoring stock levels, and communicating these to the onsite manager.In addition, you will ensure that HSEQ and COSHH standards are consistently met in line with ISS and client procedures. You will deliver effective hospitality services and customer-driven operations, proactively managing future hospitality requirements and attending monthly, quarterly, and yearly reviews with your manager in line with ISS standards.Key Responsibilities
  • Open the office floor at 7am and ensure all areas are ready for the working day.
  • Maintain the client pantry and staff kitchens, ensuring cleanliness and tidiness at all times.
  • Clean kitchen areas, including washing dishes and loading/unloading dishwashers.
  • Walk through the office to tidy general areas, clear cups, and maintain a clean environment.
  • Clean and maintain coffee machines across two kitchens.
  • Deliver water to client lounges and prepare/serve coffees as required.
  • Deliver lunches to meeting rooms and clean down afterwards.
  • Provide coverage on reception when needed.
  • Monitor and service all housekeeping and hospitality areas continuously, ensuring standards are met.
  • Conduct regular checks of all areas, returning them to required standards.
  • Order and collect stock from the onsite delivery centre; monitor and communicate stock levels to the onsite manager.
Professional and Personal Competencies/Qualifications
  • Previous experience in a hotel or hospitality environment; comfortable in a personality-driven role and happy to teach and support others.
  • Looking to transition from a housekeeping role into a corporate environment.
  • GCSEs in Maths and English, or equivalent qualifications.
  • Experience in a customer-facing role, ideally within hospitality services.
  • Exceptional attention to detail and accuracy.
  • Excellent communication skills, with the ability to interact effectively at all levels.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

ISS Facility Services