Service Team Manager

Aaron Wallis

Northamptonshire
£35,000 per year
Permanent
Full-time

1 month ago
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Service Team Manager BrackleyBasic £35k + Quarterly Profit Share, Pension and BenefitsThis very highly regarded organisation has been established for over 20 years and occupy a profitable, niche area of their market, within which they are undisputed market leaders.As a result of major, sustained growth they are re-investing in all areas of the business and are recruiting a service team manager, to join their friendly and supportive team based at their new Brackley site.They have a structured training and induction programme, so no industry experience is required. They are an extremely friendly, supportive and down to earth organisation and a positive attitude is absolutely key to this role.Key Responsibilities of the role are-

Team Management

Manage and Lead a team of Engineers & Customer Service representatives.
Maintain a collaborative and positive work environment that encourages innovation & continuous improvement.
Motivate team members & work alongside Department managers to keep operations & mission of SHS aligned.

Technical Support

Oversee technical operations & assist when needed.
Ensure timely responses to customer inquiries & service requests

Customer Service

Define and uphold service level agreements, go above and beyond customer expectations.
Maintain & build relationships with larger customers

If you have Service Team Management experience ideally within an industrial, manufacturing or distribution setting, this role offers an excellent, progressive career opportunity within a stable, ambitious and rapidly growing local, family business.In the first instance please send your CV to simon.bonner@aaronwallis.co.uk This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. 6356563. View our Privacy Policy and Candidate Privacy Notice

Aaron Wallis