Operations Manager - Serious Injury
- Wakefield
- £50,000-70,000 per year
- Permanent
- Full-time
Salary: £50,000 - £70,000 + Benefits
Recruiter: CRA Consulting - Legal Recruitment SpecialistsThe Opportunity
CRA Consulting is working with a highly respected national law firm to appoint an Operations Manager to lead their Serious Injury division. This is a unique chance to step into a pivotal leadership role, shaping the performance, growth, and culture of a busy department handling high-value, multi-track serious injury and personal injury claims.
This role will suit a proven people leader who thrives in complex PI environments and is motivated by delivering results through people, process excellence, and first-class client outcomes.Key Responsibilities
As Operations Manager, you will:
- Lead, mentor, and develop a team of serious injury professionals via team leaders, ensuring performance, capability, and engagement.
- Oversee operational delivery of complex, high-value multi-track injury work, maintaining quality and compliance with regulatory standards.
- Drive performance against operational, customer, and financial KPIs - ensuring consistency across a large-scale PI team.
- Embed new working practices, systems, and behaviours to enhance case progression and improve client service.
- Proactively identify risks, capacity issues, or performance shortfalls, implementing effective solutions quickly.
- Collaborate closely with senior leadership to ensure growth, continuous improvement, and staff engagement remain central to departmental success.
We're looking for someone who can bring:
- Proven operational leadership within large personal injury/serious injury or multi-track PI teams.
- A strong people-first approach with the ability to inspire, coach, and hold teams accountable.
- Strategic vision combined with hands-on execution - balancing detail and the bigger picture.
- Credibility to influence at senior level, with a commercial mindset and operational resilience.
- Excellent organisational skills and a passion for driving continuous improvement.
- Attractive salary: £50,000 - £70,000 (DOE) + benefits.
- Hybrid working model: typically 2 days in the Wakefield office, 3 days remote.
- Opportunity to play a key leadership role in a highly regarded serious injury department.
- A progressive, collaborative working environment with scope to make a genuine impact.
For a confidential discussion about this exciting leadership opportunity, please contact:
Rob Addy - Director & Head of Legal Recruitment
CRA Consulting
robert.addy@craconsultants.com
0114 241 8030
Rob Addy - Director & Head of Legal Recruitment#SeriousInjury #PersonalInjury #MultiTrack #LegalJobs #OperationsManager #HybridWorking #CRAConsultingCompanyWe are at the forefront of legal recruitment and our team of expert legal recruiters understand the needs of our candidates and clients.Progression, Case Loads, ExpertiseWe know that our candidates want progression, manageable case loads, and salaries and benefits which reflect their expertise. We know that their purpose is to help people, work with them to have fair representation, and have ambitious career goals in legal. They want us to work with them to find the best legal jobs.Integrity, Growth, BrandOur clients want to run their business within integrity - and that's one of our core values. We work with legal firms to attract and retain the best candidates to help them grow. Brand is something at the heart of the legal sector, so we are focused on advising on employee brand to help with attraction and retention.All Levels of Legal RecruitmentWhether legal, compliance, company secretarial, policy, qualified or non-qualified, temporary or permanent, our expert legal recruitment consultants have a single market focus. Our clients and candidates testify to how we've helped them find the best legal jobs, and help them grow their legal businesses.Legal jobs we recruit for
- Solicitors
- Legal Executives
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- Law Graduates
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Sheffield
South Yorkshire
S10 2NH
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