Transport Safety Officer
MAN Commercial Protection
- Birmingham
- £12.87 per hour
- Permanent
- Full-time
- To provide a visible presence on the Public transport network.
- To interact and engage with public transport passengers to improve their travelling experience and reduce their perception of crime.
- To work collaboratively alongside all partners of the Safer Travel Partnership including West Midlands Police and British Transport Police to contribute towards the effective delivery of the Safer Travel Plan and the development of partnership working.
- To actively support women and girls to feel safer whilst using public transport, by raising awareness of the violence of women and girl’s agenda.
- To proportionally use allocated powers to reduce anti-social behaviour on the public transport network.
- To be a professional witness to incidents providing evidence to support any civil intervention or criminal prosecutions.
- To assist in providing appropriate support to vulnerable individuals using the public transport network. Signposting these individuals where necessary.
- To control traffic in the vicinity of pre-planned events and live transport related incidents to reduce traffic disruption.
- The postholder will occasionally be required to work outside of normal working hours as required by the needs of the service.
- A full and successful Criminal Records Bureau (CRB) check will be required for this post.
- Full Non-police personnel vetting (NPPV) Level 2 will be carried out by West Midlands and British Transport Police Forces.
- Good written and oral communication skills.
- Ability to communicate effectively with members of the public and those from partner organisations.
- Ability to recognise and minimise risk.
- Customer Service Qualification
- Current First Aid Qualification
- Any other professional qualification or certificate relevant to the advertised position (e.g., Mental Health First Aid training, Conflict Resolution training).
- Good IT skills and ability to use a range of software including word-processing, spreadsheets, and databases.
- Awareness of the law around Anti-Social Behaviour
- Experience within a fast moving, pressurised, customer focused environment dealing with conflicting priorities.
- Awareness of the law around homelessness.
- Awareness of Safeguarding procedures for vulnerable individuals
- Inhouse training (SIA and First Aid)
- Excellent career development / progression opportunities.
- Full uniform provided
- Free International Professional Security Association (IPSA) membership
- Access to 24-hour counselling helpline through IPSA
- Access to 24-hour legal helpline through IPSA
- Double pay on Bank Holidays