Client Services Coordinator

RPS Group

  • Mansfield Woodhouse, Nottinghamshire
  • Permanent
  • Full-time
  • 13 days ago
Client Services CoordinatorRPS are seeking an efficient Client Services Co-ordinator/Administrator for our Occupational Health (OH) team based in either Mansfield or Hull, who will be responsible for ensuring all aspects of the service delivery to allocated clients, ensuring all day-to-day tasks run smoothly. You will follow set procedures and ensure all duties are in line within set KPI's, always keeping the customer in mind always and strive to proactively address their concerns and needs. This is a permanent, full-time position with the option of some hybrid working once trained.Who we areJoin RPS Occupational Health, a dynamic workplace that prioritises employee support and development. Our team fosters a culture of trust, respect, and collaboration, with shared goals for individual and company success.We emphasise quality over quantity, limiting case management assessments to six per day for manageable workloads and superior service, boosting staff morale and retaining our staff for the long term. With extensive induction, ongoing training, and peer support, our staff excel as trusted experts, empowered to make decisions autonomously.Enjoy excellent reward packages, a diverse and inclusive culture, and ample opportunities for career advancement within our organisation, including internal promotions where possible. Experience flexible working arrangements and a supportive community culture, while tackling a variety of work with nationwide clients. Join our team of Occupational Health professionals and discover why we're the top choice in our field.We're RPS, our projects are all around you. We define, design and manage projects that create shared value to a complex, urbanising and resource-scarce world. Our people are our success. We need people who share our passion on solving the problems that matter. And where you'll be supported every step of the way. Here is where you come to build a career.What you'll be doing· Answering all incoming communications from clients, suppliers and the wider OH team· Use and understand our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided)· Monitor client charges and produce invoices· Attend regular client meetings via video call· Input weekly electronic timesheets accurately (full training will be provided)· Perform routine administrative tasks and undertake any ad-hoc dutiesWho we're looking for?· Prior strong office based administrative experience gained in a busy environment· Competent user of the MS office suite and able to complete Pivot and Vlookups· Excellent organisation skills with the ability to prioritise· Strong written and verbal communication skills· Strong attention to detail and critical eye for accuracy with a right first-time attitude· Great interpersonal and communication skills with a high focus on customer service and able to build and maintain relationships with key clients and service users· Ability to work under pressure within tight deadlines with a flexible approach.· Able to work as part of a team as well as independentlyWhat's in it for you?We support our people to innovate, collaborate and build meaningful careers. Here you'll find true support and encouragement. We're an accredited training provider and we support learning and development for everyone. A personal development plan and a transparent career pathway puts you in the driving seat of your career and you'll be supported as far as you want to go.RPS, a Tetra Tech companyRepresenting an exciting new chapter in our business, on 24 January 2023 RPS became a Tetra Tech company. With 27,000 employees in more than 550 offices in more than 120 countries on seven continents, Tetra Tech is a leading global provider of consulting and engineering services. As a Tetra Tech company, RPS is proud to offer our people market leading development and project opportunities, helping to solve some of the world's most complex problems.What happens next?If we feel you are a good match you will have an initial chat with one of our clinical staff. If we still feel we could work together you will then be booked in for a more formal competency-based interview.If this opportunity suits your career journey, we'd love to hear from you. All applications will be considered. Ready to apply? Please have your CV ready and continue with your application online. #LI-SY1We know we develop better solutions together.
That's why we're committed to ensuring Fairness, Inclusivity, and Respect in all that we do. For us to live our purpose of creating shared value and to deliver on our promise to 'make complex easy' - for us and for our clients, we continue to build a culture where different working styles and experiences can thrive to achieve exceptional results.We're proud to be a Disability Confident Employer and work in partnership with Inclusive Employers. We're also proud to support reservists and their families, having signed the Armed Forces Covenant. An inclusive culture enables our people to do things differently, working in ways to suit them while delivering their best for RPS. That's why we've created working groups as true inclusion is a journey that involves learning, collaboration, and engagement.Please let us know if you require any adjustments during the interview process, we can then make reasonable changes to support you in performing to the best of your ability.Recruitment Agencies
We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website if you require any further information.

RPS Group