Patient Coordinator

NHS

  • Canterbury
  • Permanent
  • Full-time
  • 5 days ago
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.Main duties of the jobAn exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.About usCommunity Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.DetailsDate posted28 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-timeReference numberCHE1133460Job locationsUnit C1The RiversideCanterburyCT1 1BNJob descriptionJob responsibilitiesSupport patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality Job descriptionJob responsibilitiesSupport patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentialityPerson SpecificationExperienceEssential
  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person SpecificationExperienceEssential
  • Natural ability to empathise with patients and demonstrate a genuine care
  • Good communication and strong interpersonal skills
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently

NHS