Bilingual German / English Customer Service Representative

eSalon

  • London
  • £32,500 per year
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world.We are looking for a bilingual German speaking Customer Service Representative to join our team. If you’re a native German speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience.Responsibilities:
  • Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
  • Provide customer service via many channels including phone, email, and chat in both English and German.
  • Retain clients in accordance with company requirements and customer needs.
  • Meet and exceed individual goals.
  • Document client interactions accurately.
  • Communicate ongoing retention activity and progress.
  • Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
  • Other duties as required.
Requirements
  • 1+ years customer service or call center experience
  • Native German speaker whose also fluent in English (reading, writing, speaking)
  • Top notch phone presentation skills.
  • Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
  • Must be organized, self-motivated, driven, and have an appetite to succeed.
  • Consistent track record of retaining a high percentage of clients.
  • Excellent writing skills.
  • Stable work history.
  • Highly motivated & energetic.
  • Flexible and able to thrive in a fast paced, high growth environment.
  • Must be able to commute to the London office occasionally for training and team-building events.
  • Must be authorized to work in the UK and perform the role from within the UK.
Benefits
  • £32,500 annual Salary
  • Full Time Standard Benefits
  • Pension
  • 28 Days Holiday
  • Fully Remote position
  • Rewarding culture & work / life balance

eSalon