Facilities Helpdesk Operator
- Greater London
- Permanent
- Full-time
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested.
- Manage Helpdesk administration and facilitate training requirements.
- Carry out modifications and updates on system data regularly and maintain an effective filing system.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Liaise with external parties where required.
- Supporting the Facilities team in the management of services to the business.
- A strong sense of clients’ needs and the ability to tailor approach to suit a wide range of supply and demand issues.
- You must have the ability to share best practice knowledge and experience.
- A ‘can-do’ approach, willingness to learn and extend the role above and beyond the job description, approachability, flexibility and a practical/common sense approach is required.
- Demonstrate integrity and professionalism; show a willingness to accept accountability; possess the ability to assess and understand the wider impact of actions and stay calm in demanding situations.
- You will need to work proactively to maintain a high quality of service using problem solving skills. Providing supervision and motivation of direct and indirect resources to complete tasks.
- You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with.
- Working experience in a Facilities Management environment.
- Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook.
- Previous CAFM knowledge