Patient Services Coordinator

NHS

  • Burnham-on-Sea, Somerset
  • £12.85 per hour
  • Permanent
  • Full-time
  • 7 days ago
We are looking for an organised and motivated Patient Services Coordinator to join North Sedgemoor Primary Care Network. This is a role at the heart of our patient journey, where your skills in organisation and communication will directly improve the experience of people receiving care.As a Care Coordinator, you will be the link that holds everything together. You will arrange appointments, manage referrals, and coordinate multidisciplinary meetings so that patients are seen by the right person, in the right place, at the right time. By keeping information accurate and processes running smoothly, you will free up clinical teams to focus on care and give patients the reassurance that nothing has been missed.You will work across our practices in Burnham on Sea, Berrow, Highbridge, Cheddar and Axbridge, so a driving licence and access to a vehicle are essential. No previous healthcare experience is required. Full training and support will be provided.If you are someone who enjoys organising, problem solving and making a difference behind the scenes, this role will give you the opportunity to see the impact of your work every single day.Main duties of the jobBook and manage appointments across practices and PCN services, matching patients to the right clinician or teamCoordinate referrals to community, hospital and voluntary sector services, and track outcomesPrepare schedules, papers and attendance for MDT meetings, record clear actions, and follow them throughKeep patient records accurate and up to date in clinical systems, ensuring data quality and confidentialityAct as a professional point of contact for patients and partner services, providing clear information and timely updatesWork across Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge, supporting service delivery where neededAbout usNorth Sedgemoor PCN brings together GP practices that care for around 50,000 people across Burnham on Sea, Berrow, Brent, Highbridge, Cheddar and Axbridge. We are clinically led and community focused, with a friendly welcome team and a collaborative way of working.This is an exciting time to join us. We are scaling our services and entering a period of transformation to improve access, coordination and patient experience. You will be supported by clear processes, regular supervision and colleagues who look out for each other. We offer funded training, opportunities to develop, flexible working where possible, and access to NHS pension and wellbeing resources.DetailsDate posted26 August 2025Pay schemeOtherSalary£12.85 an hourContractPermanentWorking patternFull-time, Part-timeReference numberA3949-25-0005Job locationsBerrow Health CampusBrent RoadBurnham-on-seaSomersetTA8 2JUJob descriptionJob responsibilitiesThe Patient Services Administrator will play a key role in ensuring patients across North Sedgemoor PCN receive timely, well organised and coordinated care. The post holder will be responsible for booking and managing appointments, coordinating referrals, supporting multidisciplinary team (MDT) meetings, and maintaining accurate patient records. They will act as a knowledgeable and professional point of contact for patients, carers, clinicians, and partner organisations.This is a permanent, network-wide role. The post holder will work across practices in Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge, and must hold a driving licence and have access to a vehicle. Full training and support will be provided.Main duties and responsibilitiesManage patient access and appointment booking, ensuring patients are directed to the most appropriate clinician or service according to need and urgencyCoordinate referrals to hospital, community, social care and voluntary sector services, and monitor progress to ensure timely outcomesPrepare and support multidisciplinary meetings and virtual home rounds, including scheduling, producing agendas and papers, recording accurate actions, and following up agreed outcomesMaintain a working knowledge of local services, referral pathways and community support to signpost patients effectivelyAct as a professional and courteous point of contact for patients and carers, providing clear information, responding to queries, and arranging reasonable adjustments such as interpreting or transport where requiredInput and maintain accurate records on clinical and administrative systems, ensuring data quality, confidentiality, and compliance with policiesAssist the PCN in collecting activity data and supporting performance reporting for Enhanced Services, including Enhanced Health in Care HomesEscalate concerns promptly to appropriate clinicians or managers, including safeguarding issues, deteriorating patient needs, or barriers to accessProvide administrative cover and support to practices across the network when requiredContribute to the development of PCN services and improvement projects that enhance access, coordination and patient experienceUphold all PCN and practice policies, including confidentiality, information governance, equality and diversity, health and safety, infection prevention, and safeguardingGeneral responsibilitiesMaintain the confidentiality of information about patients, staff and organisational business at all times in line with the Data Protection Act 2018 and local policyParticipate in mandatory training and maintain competence in areas including safeguarding, information governance and infection preventionTake responsibility for personal health and safety and that of colleagues, patients and visitors, in line with legislation and policyReport risks, incidents and near misses promptly and support a culture of learning and service improvementDemonstrate flexibility in working arrangements to support evening or weekend sessions if required by service needsAct in accordance with the values and policies of North Sedgemoor PCN Job descriptionJob responsibilitiesThe Patient Services Administrator will play a key role in ensuring patients across North Sedgemoor PCN receive timely, well organised and coordinated care. The post holder will be responsible for booking and managing appointments, coordinating referrals, supporting multidisciplinary team (MDT) meetings, and maintaining accurate patient records. They will act as a knowledgeable and professional point of contact for patients, carers, clinicians, and partner organisations.This is a permanent, network-wide role. The post holder will work across practices in Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge, and must hold a driving licence and have access to a vehicle. Full training and support will be provided.Main duties and responsibilitiesManage patient access and appointment booking, ensuring patients are directed to the most appropriate clinician or service according to need and urgencyCoordinate referrals to hospital, community, social care and voluntary sector services, and monitor progress to ensure timely outcomesPrepare and support multidisciplinary meetings and virtual home rounds, including scheduling, producing agendas and papers, recording accurate actions, and following up agreed outcomesMaintain a working knowledge of local services, referral pathways and community support to signpost patients effectivelyAct as a professional and courteous point of contact for patients and carers, providing clear information, responding to queries, and arranging reasonable adjustments such as interpreting or transport where requiredInput and maintain accurate records on clinical and administrative systems, ensuring data quality, confidentiality, and compliance with policiesAssist the PCN in collecting activity data and supporting performance reporting for Enhanced Services, including Enhanced Health in Care HomesEscalate concerns promptly to appropriate clinicians or managers, including safeguarding issues, deteriorating patient needs, or barriers to accessProvide administrative cover and support to practices across the network when requiredContribute to the development of PCN services and improvement projects that enhance access, coordination and patient experienceUphold all PCN and practice policies, including confidentiality, information governance, equality and diversity, health and safety, infection prevention, and safeguardingGeneral responsibilitiesMaintain the confidentiality of information about patients, staff and organisational business at all times in line with the Data Protection Act 2018 and local policyParticipate in mandatory training and maintain competence in areas including safeguarding, information governance and infection preventionTake responsibility for personal health and safety and that of colleagues, patients and visitors, in line with legislation and policyReport risks, incidents and near misses promptly and support a culture of learning and service improvementDemonstrate flexibility in working arrangements to support evening or weekend sessions if required by service needsAct in accordance with the values and policies of North Sedgemoor PCNPerson SpecificationQualificationsEssential
  • Good general education with English and Maths GCSE or equivalent
Desirable
  • NVQ Level 3 or equivalent experience in administration or customer service; IT or customer service qualification
ExperienceEssential
  • Previous experience in an administrative or coordination role; evidence of accurate record keeping and handling confidential information; confident use of Microsoft Office and ability to learn new systems.
Desirable
  • Experience within primary care, community services, education or the voluntary sector; familiarity with GP clinical systems such as EMIS
Skills and AbilitiesDesirable
  • Excellent verbal and written communication skills with a professional and respectful manner
  • Strong organisation and time management skills, with the ability to prioritise and meet deadlines
  • Attention to detail and commitment to data quality
  • Problem solving approach and persistence in following through actions to completion
  • Ability to work both independently and as part of a team, building effective relationships across services
  • Understanding of confidentiality, safeguarding and equal opportunities
Other RequirementsEssential
  • Full UK driving licence and access to a vehicle
  • Ability to travel between sites across Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge
  • Right to work in the United Kingdom
Person SpecificationQualificationsEssential
  • Good general education with English and Maths GCSE or equivalent
Desirable
  • NVQ Level 3 or equivalent experience in administration or customer service; IT or customer service qualification
ExperienceEssential
  • Previous experience in an administrative or coordination role; evidence of accurate record keeping and handling confidential information; confident use of Microsoft Office and ability to learn new systems.
Desirable
  • Experience within primary care, community services, education or the voluntary sector; familiarity with GP clinical systems such as EMIS
Skills and AbilitiesDesirable
  • Excellent verbal and written communication skills with a professional and respectful manner
  • Strong organisation and time management skills, with the ability to prioritise and meet deadlines
  • Attention to detail and commitment to data quality
  • Problem solving approach and persistence in following through actions to completion
  • Ability to work both independently and as part of a team, building effective relationships across services
  • Understanding of confidentiality, safeguarding and equal opportunities
Other RequirementsEssential
  • Full UK driving licence and access to a vehicle
  • Ability to travel between sites across Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge
  • Right to work in the United Kingdom

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