Renewals Transformation Manager

SCC

  • Bracknell, Berkshire
  • £65,000-80,000 per year
  • Permanent
  • Full-time
  • 1 month ago
About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Renewals Transformation ManagerLocation: Bracknell (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: £65,000 - £80,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am - 5.30 pm Monday - FridayInterview Process: 3-stage processWhy SCC?
  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role purpose:As the Renewals Transformation Manager, you will lead the design, execution, and evolution of a best-in-class renewals business across all relevant Business Units, with an immediate focus on Software and Enterprise. The purpose of this role is to design and deliver a data-driven renewals function that delivers measurable commercial impact-maximizing customer retention, profitability (upsell/x-sell) and process efficiency.This role will be responsible for aligning cross-functional teams, defining scalable processes and championing automation initiatives that elevate the customer experience and internal execution. Through strategic vendor partnerships, close engagement with our product/service teams and change management across our Sales organisation, SCC are looking to shape a culture where renewals are not just reactive-but a proactive growth engine.This is a highly visible role, offering the opportunity to influence business-critical operations in a £1bn VAR organisation and to embed lasting transformation at the heart of our commercial lifecycleKey responsibilities:Transformation
  • Own and drive the overall renewals strategy and transformation roadmap, ensuring alignment with business growth objectives and influencing culture change for the adoption of renewal best practices
  • Build a business benefit statement and report ongoing measurable business benefits from the transformation programme
  • Lead transformation initiatives, embedding best practices, refining internal operational models (people and process) and delivering continuous improvement
  • Understand the short-term wins, with the longer-term strategy, aligning to business goals
  • Be accountable for training and enablement strategies for Sales and Operational teams
Engagement / Enhancements
  • Lead cross-functional engagement, working closely with commercial, sales, finance, and vendor teams to optimise renewals outcomes
  • Develop scalable processes that enhance renewals efficiency, drive retention, and improve profitability, with an immediate focus on our Software and Enterprise businesses
Finance and Retention:
  • Analyse revenue and margin performance, identifying opportunities for improvement and ensuring commercial viability, supported by a Business Analyst, specifically from Renewals process improvements
  • Champion churn analytics and integrate NPS scores or insights into the workflow, embedding “Voice of the Customer” feedback into revised processes
Technology
  • Champion technology and automation, leveraging insights and data-driven approaches to optimise renewals management
  • Define the target tech stack and influence future tooling decisions
  • Be a stakeholder for the CPQ project, ensuring alignment with Renewal requirements and engagement with other stakeholders across the business (Sales Operations, Quoting Operations and Order operations)
Skills and experience:
  • Extensive experience in Renewals Management within a VAR or Software technology-focused business
  • Strong background in strategy development and operational transformation
  • Proven ability to manage revenue and margin performance, driving profitability and retention
  • Excellent stakeholder engagement skills, capable of fostering collaboration across diverse teams
  • Analytical mindset with data-driven decision-making capabilities
  • Experience in change management, process optimisation, and automation within renewals
  • Strong knowledge of key vendors and ideally licensing/renewals frameworks
About YouAbout UsSCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity & Inclusion at SCC -Sustainability at SCC -Life at SCC -

SCC