Chief Customer Officer

COREcruitment

  • London
  • Permanent
  • Full-time
  • 4 days ago
  • Apply easily
The Role: Chief Customer OfficerLocation – National / Field BasedSalary £100,000 + Car + Excellent PackageI am very excited to be workingwith a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Chief Customer Officer to take a seat at the top table and be a powerful leader and influencer. This is a genuinely rare opportunity to join a high energy business with an exceptional reputation.Role OverviewAs the Chief Customer Officer, you will play a critical role in shaping and driving the customer-centric strategy across the organisation. You will be responsible for ensuring that every aspect of the business is aligned with the needs and expectations of your customers. As a member of the executive team, you will lead efforts to enhance customer satisfaction, loyalty, and advocacy, working cross-functionally to create a seamless and exceptional customer experience.Key Responsibilities
  • Lead, mentor, and develop the key accounts team to achieve and surpass performance targets.
  • Drive the design and implementation of a customer experience strategy that supports business objectives and enhances satisfaction, retention, and growth.
  • Collaborate cross-functionally with sales, marketing, and operations to deliver a seamless, unified customer experience.
  • Champion the customer voice at the executive level, ensuring their needs guide business decisions.
  • Oversee and optimize the end-to-end customer journey, maintaining excellence at every interaction.
  • Build and maintain executive-level relationships with key customers, serving as the primary executive sponsor for major accounts and overseeing issue resolution and strategic engagement.
  • Develop customer loyalty programs to increase retention, reduce churn, and identify upselling, cross-selling, and expansion opportunities.
  • Use data-driven insights to inform strategy, track KPIs, and report to senior management on customer trends and business impact.
  • Foster a culture of customer-first thinking and continuous improvement across the organization.
  • Monitor account performance, conduct regular reviews, and implement improvement plans to address challenges and capitalize on opportunities.
All about you.You will be a natural motivator and collaborator who builds strong relationships with colleagues and clients. Ideally your career journey will have given you exposure to working in fast-paced and innovative businesses and at leadership level for at least 5 years. You will get a buzz out of seeing your team grow and succeed and balance strategy with activity.To be considered for this brilliant opportunity, please send your CV toTo view all our vacancies, please visit,You must be able to live and work in the UK without restriction and hold a full clean driving license.

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