Job Category: Business SupportJob Description:***Internal Applicants Only***Organisation: London Borough of Waltham ForestSalary: PO3 £44,331 -£47,532Contract Type: Full Time - Fixed Term 15 monthsWorking hours per week: 36Application Deadline: 10th September 2025Reference: 1823About Us:Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.About the role:We are looking for an experienced and highly motivated Registration Team Leader to oversee the effective delivery of the statutory registration services. In this key role, you will manage a dedicated team responsible for the accurate and timely registration of births, stillbirths, deaths, and notice of marriages, in line with legal obligations and the performance standards set by the General Register Office (GRO).This is an exciting opportunity for someone with strong leadership skills, exceptional organisational ability, and a genuine commitment to providing outstanding customer service. You will play a vital role in supporting residents during some of the most significant and emotional moments of their lives - from moments of joy to times of loss - so empathy, professionalism, and attention to detail are essential.This is a fixed-term position to provide maternity cover, anticipated to last for 15 months. However, applicants should be aware that the duration of the contract may be subject to change. In the event that the employee currently on maternity leave decides to return to work earlier than originally indicated, the contract may be terminated with appropriate notice in accordance with the terms of employment.About You:We are seeking a confident and compassionate leader with:
Proven leadership experience, ideally in a public service or customer-facing role
Excellent communication and interpersonal skills
Strong organisational and problem-solving abilities
A high level of accuracy and attention to detail
Ideally, the successful candidate will already have significant experience in the registration of births, deaths, and marriages. However, we are open to candidates with exceptional leadership qualities who can demonstrate the ability and willingness to quickly learn the technical requirements of the role. Full training and support will be provided.Join us in delivering a service that truly makes a difference to people's lives.Apply today and be part of a service that supports your community at life's most important milestones.Key Responsibilities:Service Management: Oversee staff scheduling, appointment availability, and ceremony delivery to meet service standards.Policy & Compliance: Ensure compliance with GRO legislation, develop and implement service policies, monitor performance and implement improvements, and ensure adherence to legal and corporate guidelines.Team Leadership: Manage and support staff through supervision, training, and appraisals, fostering a positive team environment.Event Oversight: Coordinate and deliver ceremonies, life event registrations, and citizenship ceremonies in line with regulations.Customer Service: Ensure high-quality, responsive customer care, handle enquiries and first point of contact for complaints, promote service improvements and a culture of excellence.Deputy Duties: Act as deputy to the Registration Services Manager, lead improvement projects, and manage operational issues.Stakeholder Engagement: Collaborate with internal and external stakeholders, including government agencies, to enhance service delivery.Qualifications and Requirements:Degree or equivalent or vocational qualification in relevant subject or area. Evidence of Continuous Professional Development preferredTerms and conditions:Satisfactory employment references and CIFAS identity checks;Satisfactory declaration of interest;Satisfactory DBS check;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.How to Apply:Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Equal Opportunity Employer:Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.For more information on the benefits of working for the Council, please visit .Contact Information:If you have any questions about this vacancy or the application process, please contactIf you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at .Click here for further information on the .
