Band 4 ED Team Leader

NHS

  • Birmingham
  • £27,485-30,162 per year
  • Permanent
  • Part-time
  • 3 days ago
As part of our modernization plan to develop a first class service at this forward thinking Trust, an exciting opportunity has arisen for a pro-active, enthusiastic, self-motivated, individual to join our innovative and successful Emergency Department Reception Management team.The role will be based predominantly at Good Hope but the post holder is expected to work rotational shifts at Heartlands and Good Hope Hospitals when required. The post holder will have a mminimum of 2 years HR experience, preferably within the NHS and be able to undertake a variety of HR related work; along with experience of supervising a team.Main duties of the jobExcellent interpersonal and communication skills are a prerequisite for this role. Evidence of managing difficult situations is key to this role. A high level of competence in Microsoft packages is essential as is flexibility to meet service needs.General duties will include: co-ordinating reception rotas, HR management (recruitment, sickness, appraisals, payroll, staff training), audit and quality checks all in line with the Trust policy and procedures. The post holder will also be expected to undertake other duties depending on service needs.The successful applicant will work closely with the Reception Manager. The ability to remain calm under pressure in this customer facing role and maintain confidentiality at all times is absolutely essential, as is the need to manage your own time and diary.Full training and support will be provided and ongoing personal development is encouragedAbout usUniversity Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a yearContractPermanentWorking patternPart-time, Flexible workingReference number12917Job locationsTrustwideMindelsohn WayBirminghamWest MidlandsB15 2THJob descriptionJob responsibilities*Please Note : For a detailed job description for this vacancy, please see attached Job Description* Job descriptionJob responsibilities*Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person SpecificationQualificationsEssential
  • *Numerate and Literate
  • *Pass in English Language GCSE or equivalent
  • *NVQ level 3 Administration or equivalent commensurate experience
ExperienceEssential
  • *Previous experience of managing a team
  • *Ability to manage workload (E)
Desirable
  • *Previous NHS employment (D)
  • *Reception experience (D)
  • * PAS system experience, customer care, relevant senior administrative experience, experience of leading teams, keyboard skills, clerical and organisational skills (D)
Person SpecificationQualificationsEssential
  • *Numerate and Literate
  • *Pass in English Language GCSE or equivalent
  • *NVQ level 3 Administration or equivalent commensurate experience
ExperienceEssential
  • *Previous experience of managing a team
  • *Ability to manage workload (E)
Desirable
  • *Previous NHS employment (D)
  • *Reception experience (D)
  • * PAS system experience, customer care, relevant senior administrative experience, experience of leading teams, keyboard skills, clerical and organisational skills (D)

NHS