Remediation Quality Control Inspector
- United Kingdom
- Permanent
- Full-time
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Educated to GSCE/GCE standard in Math’s and English, and/or
- BTEC diploma in Building Construction or an NVQ Level 2 or similar, or City and Guilds in relevant trade
- Valid CSCS card
- Previous experience working as a Customer Care Technician or Site Manager.
- Detailed understanding of NHBC customer handover requirements.
- Building Experience
- Onsite inspection experience
- Housing Developer or Main Contractor background
- Client facing exposure
- Good understanding of Microsoft office, excel, outlook.
- Ability to handle complaints and difficult situations.
- Solid understanding of building regulations and legal obligations.
- Excellent planning and organisation skills
- Capable of strategi vision
- Decision making/problem solving/multi-tasking.
- A polite, tactful and assertive attitude
- Patience and calmness under pressure
- Excellent communication skills
- Good team working skills.
- Willing to work extra to meet deadlines as and when the business needs require it.
- NVQ levels 3 & 4 in customer services.
- Be working towards or completed an ONC/HND in Construction.
- The candidate must have gained relevant experience within the construction industry or hold relevant qualifications.
- Record non-conformances, assess and implement both corrections and corrective action.
- Identify and record items/processes that lead to non-conformances.
- Assist in the development of the team’s ‘Defect Free’ culture and carry out training where required, in particular mentoring team members.
- The postholder must at all times carry out their duties and responsibilities to comply with Vistry Partnerships policies/procedures.
- Comply with programmes/deadlines etc.
- Conduct site inspections to ensure compliance with contract drawings, specifications and quality and notify their manager of any problems, errors, discrepancies or divergences and non-confirming work.
- To assess the safety of works on site and compliance with current regulations and project requirements and advise of any infringements to the Project Manager/Project Director/Operations Manager and contractor.
- Provide periodic reports as specified, maintain a diary of events, and comply with all procedures and administration identified within the department’s quality assurance policy. Record any delays and reasons for them.
- Arrange and witness as necessary any tests required by the contract or instructed by their manager.
- Attend site meetings.
- Take site photographs regularly and systematically, ensuring they are date endorsed.
- Carry out pre practical completion and end of defects inspections, including preparation of ‘snagging’ lists and ‘back-snagging’ inspections if necessary.
- To effectively manage all customer expectations and deliver excellent customer service, ensuring defects are dealt with promptly, efficiently and to the satisfaction of the customer and company.
- Instruct clients/tenants in workings/use of any technical appliance/equipment installed.
- Attend weekly meetings reporting to the Line Manager on status of all issues within the projects.
- Carry out formal inspections of the works, and attend any benchmark works.
- Ensure that the QA process is followed and is accurate up to date and signed off. Advise changes to procedures as required. Ensure any issues raised are closed out.
- Review, investigate and execute issues arising from customer contact, maintaining proper records and communication to all stakeholders within an agreed timescale.