Trainee Luxury Travel Consultant - £35,000pa + 10% Uncapped Commission
- Surbiton, Greater London
- £35,000 per year
- Permanent
- Full-time
- Working on a mixture of incoming and externally sourced leads, as well as referred private jet clients, to build a list of repeat travel customers.
- Demonstrating an expert understanding of the most suitable travel product for each customer, and making suitable recommendations.
- Managing travel bookings from enquiry to completion, and collaborating with other company departments to ensure the best possible experience for our customers.
- Maintaining a “Customer First” attitude, and taking full ownership of our customers in-destination experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
- Building and maintaining relationships with repeat clients, and pro-actively managing your customer list through outbound sales calls, emails and visits (both face-to-face and virtual) to drive loyalty and repeat business.
- Engaging with suppliers & partners to ensure you are able to provide the most suitable choices for the customer's requirements.
- Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
- Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
- Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
- Representing the business externally at events with suppliers, customers & wider industry peers.
- A high aptitude and passion for sales, with previous experience of lead sourcing, cold calling & direct selling preferred.
- Very clear written & verbal communication skills, as well as strong numeracy skills, are a requirement.
- A keen interest in major global destinations, travel products & in progressing a career within the Travel Industry.
- An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
- A willingness to commit to the demands of the role - including (where necessary) working outside of regular working hours to get the job done.
- Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
- Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment.
- Opportunity to graduate to a Junior Luxury Travel Consultant role, and earn 10% Uncapped Commission after successfully completing 6 months as a Trainee
- 22 days annual leave (increasing to 25 after 1 year service & with length of service)
- Clear path for further career progression
- Free daily breakfast & lunch in our office canteen "The Hangar"
- Free onsite gym with classes
- 2x "giving back" charitable days a year
- Cycle to Work Scheme
- Onsite car park
- Private healthcare and Pension