Aftersales Manager

Charles Hurst

  • Belfast
  • Permanent
  • Full-time
  • 2 months ago
Overview:Sydenham Fast Fit Centre - Charles HurstPermanent, Full-Time42 hours per weekSalary: Competitive Salary + Bonus!An exciting opportunity has become available for a driven and talented leader to join our team as an Aftersales Manager for Charles Hurst Group for the Fast Fit Centre.Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.About the RoleAs a key member of our operations team, you’ll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you'll ensure our brand remains the first choice for tyre and vehicle servicing.What You’ll DoLead and support franchisees in achieving aftersales targetsImplement and monitor service performance metrics (KPIs)Drive customer service excellence and satisfactionIdentify and roll out best practices across locationsDeliver training and coaching to aftersales teamsLiaise with internal departments to support smooth operationsWhat We’re Looking ForProven experience in an automotive aftersales or service management role (tyre industry a plus)Strong leadership, coaching, and communication skillsAnalytical mindset with the ability to improve processes and resultsA customer-first approach and passion for service excellenceWillingness to travel across franchise locations as neededFull UK driving licenceAbout usCharles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
  • Enhanced holidays that increase with service
  • Eligibility to join one of our car schemes
  • Critical illness cover after 2 years and Life Assurance
  • Smart Health - free access to support 24 hours a day, 365 days a year
  • Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Charles Hurst