We are looking for a motivated Individual to join a driven Collections Team as a Collections Advisor.For the Role of Collections Advisor, you will be a customer-focused individual, and will be mainly responsible for managing Overdue Accounts, Negotiating Payment Plans, and Maintaining positive Customer Relationships, while adhering to regulatory and Company standards.This role is critical to ensuring timely Recovery of outstanding Debts and minimizing Financial Risk.What’s on Offer:Annual Salary up to £28 000 (DOE)Flexible working – Hybrid (2/3 Days in office)25 Day Holiday plus bank holidaysHours: Mon – Fri; Shift Pattern on Rota basis between 8am – 6pmPension SchemeCareer growth opportunitiesWhat you will be doing as the Collections Advisor:Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondenceWork collaboratively with Internal Teams to resolve Disputes and Debt Account issuesNegotiate settlements or payment plans that align with both the company’s goals and the customer’s situationAssist Customers facing complex financial challenges, identifying fair and appropriate solutionsMeet and exceed individual and team targets and performance KPIsAdhere to Company policies, guidelines and FCA regulationsKey Requirements for this Role:Proven at least 2-years previous experience working as Collections advisor, Debt advisor or similar Call Centre roleStrong Communication and Interpersonal SkillsProficient with Microsoft Word, Excel and other Computer SystemsPrevious experience working to meet KPI’sFamiliar with FCA guidelines and regulationsIf you are interested in this role as Collections Advisor, You can apply here or contact us directly – danika@rsnwltd.com / 01706 712 388
