Helpdesk Administrator

TribePost

  • Edinburgh
  • £28,000-32,000 per year
  • Permanent
  • Full-time
  • 13 days ago
West Gorgie Parks, Edinburgh EH14 1UT, UK£28,000-£32,000 DOE + BenefitsPermanentAdvertised on: 21/08/2025Caledonian Heating & Plumbing Ltd are now recruiting for a Helpdesk Administrator to join the team based in Edinburgh, EH14 1UT!Helpdesk AdministratorLocation: Edinburgh, EH14 1UT
Salary: £28,000 – £32,000 DOE + Benefits
Contract: Full-time, Permanent (Mon-Thurs 8:00-5:00, Fri 8:00-4:00)What’s in it for you?
  • Salary: £28,000 – £32,000 DOE
  • Working hours: Mon-Thurs 8:00-5:00, Fri 8:00-4:00
  • Benefits: Company pension, private healthcare
We are a busy and growing commercial heating & plumbing company looking for a proactive and organised Helpdesk Administrator to join our team in Edinburgh!This is a key role at the heart of our operations - you’ll be the first point of contact for clients, ensuring jobs are logged and scheduled efficiently, supporting our engineers, and keeping everything running smoothly behind the scenes – If you’re highly organised, great with people, and thrive in a fast-paced environment, this could be the role for you!What you’ll be doing:
  • Acting as the first point of contact for clients via phone and email, logging and managing service requests.
  • Coordinating engineers’ schedules, allocating jobs, and tracking progress through our CRM system.
  • Supporting the finance team with invoicing, purchase orders, and follow-ups.
  • Maintaining accurate records, documentation, and reports.
  • Assisting with general office administration and supplier liaison.
  • Helping drive improvements in processes and customer service.
What we’re looking for:
  • Experience in a helpdesk, service coordination, or admin role (ideally in facilities management, construction, or building services).
  • Excellent organisational skills and ability to multitask under pressure.
  • Strong communicator - confident over the phone and in writing.
  • Comfortable using CRM/job management systems and Microsoft Office.
  • A proactive, problem-solving team player.
Desirable: Experience in commercial heating, plumbing, or property maintenance. Familiarity with job management systems such as BigChange.Join a friendly, growing team where your role makes a real impact!No agencies please.

TribePost