GP RECEPTIONIST

NHS

  • West Midlands
  • Permanent
  • Full-time
  • 3 days ago
ARE YOU READY FOR A NEW CHALLENGE?We are looking for hardworking, enthusiastic & committed individuals with excellent communication & interpersonal skills to join our friendly team.This busy, varied role includes answering phones, assisting & directing patients, manning front desk, scanning documents, processing prescriptions & any other administrative tasks as & when required.Umbrella Medical is a thriving, supportive organisation committed to providing high-quality, patient centred care.Serving a diverse & growing population, we nurture a collaborative team spirit, innovation in healthcare delivery, and a genuine dedication to improving the health & wellbeing of our patients. We are based within a large, new, purpose built health centre in the heart of Walsall.We are looking for the right candidate/s to work up to 40 hours a week. Our surgeries are open Monday to Friday, between 7:15am - 6:30pm & employees are required to work a combination of early starts & late finishes to meet our business needs.Although you would be based mainly at Hatherton Medical Centre, you may be asked to cover at any of our Umbrella Practices for training & development or to cover in times of sickness or annual leave.The successful candidate will ideally have previous experience of working in general practice or the NHS, & experience of dealing with the public both face to face & on the telephone, though anyone with strong customer service skills gained in any environment will be considered.Main duties of the jobTo provide an efficient reception and administration service to patients as well as support for clinicians, to enable the effective day to day running of the practice. To undertake clerical duties as necessary and to enter relevant data onto the computer system, working both on your own initiative and as part of a team.The successful candidate will also have:
  • Effective communication skills & excellent listening skills
  • Empathy
  • Ability to work both as part of a team and independently, and be be able to use their own initiative
  • Ability to diffuse sensitive situations with members of the public who are distressed whilst also remaining calm
  • A positive attitude
  • Adaptability
  • Good IT skills (EMISweb experience an advantage)
About usUmbrella Medical provide primary care services across 4 sites in Walsall:
  • Hatherton St Medical Centre(formerly Lichfield St Surgery, Sycamore House Medical Centre and Limes Medical Centre)
  • Holland Park Surgery
  • Mossley Fields Surgeryand
  • Broadway Medical Centre
We are a growing partnership with a very strong emphasis on providing high quality accessible care. We are currently CQC OUTSTANDING (2 practices) and continue to build on that foundation. We recognise that General Practice is changing and in order to continue to provide excellent care we are offering this position.If you require any further details, please contact Kate Waller on kate.waller1@nhs.netDetailsDate posted01 September 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA0260-210925Job locationsThe Broadway Medical Centre213 BroadwayWalsallWS1 3HDUmbrella Medical1 Hatherton StreetWalsallWS1 1AFMossley Fields Surgery3 Fisher RoadBloxwich, WalsallWS3 2TAHolland Park SurgeryParkview Centre, 2a Chester Road NorthBrownhillsWS8 7JBJob descriptionJob responsibilitiesJob DescriptionPlease refer to attached Job Description & Person Specification for further details. Job descriptionJob responsibilitiesJob DescriptionPlease refer to attached Job Description & Person Specification for further details.Person SpecificationQualificationsEssential
  • English Language GCSE (Grade C or above) or equivalent
ExperienceEssential
  • Demonstrate experience of dealing with the public both face to face and over the telephone
  • Basic understanding of general office procedures (e.g. record keeping, filing)
Desirable
  • Experience of working in General Practice or the NHS
  • Experience of using a clinical system
Knowledge & SkillsEssential
  • Effective written communication skills
  • Effective verbal communication skills, both face to face and on the telephone
  • Effective listening skills
  • Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook
Personal Competencies and QualitiesEssential
  • Ability to work effectively as part of a team and independently
  • Ability to work using own initiative
  • Ability to diffuse sensitive situations with members of the public who are distressed
  • Ability to transfer information/data with proficiency and accuracy
  • Understanding, acceptance and adherence to the need for strict confidentiality.
  • Methodical approach to work and ability to meet targets/deadlines
  • Ability to work flexibly in order to meet the needs of the service
  • Self-motivated
  • Willing to take part in training and personal development
  • High attention to detail
  • Friendly and articulate
  • Smart appearance
Desirable
  • Ability to use own judgement and work without direct supervision to determine workload priorities.
Person SpecificationQualificationsEssential
  • English Language GCSE (Grade C or above) or equivalent
ExperienceEssential
  • Demonstrate experience of dealing with the public both face to face and over the telephone
  • Basic understanding of general office procedures (e.g. record keeping, filing)
Desirable
  • Experience of working in General Practice or the NHS
  • Experience of using a clinical system
Knowledge & SkillsEssential
  • Effective written communication skills
  • Effective verbal communication skills, both face to face and on the telephone
  • Effective listening skills
  • Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook
Personal Competencies and QualitiesEssential
  • Ability to work effectively as part of a team and independently
  • Ability to work using own initiative
  • Ability to diffuse sensitive situations with members of the public who are distressed
  • Ability to transfer information/data with proficiency and accuracy
  • Understanding, acceptance and adherence to the need for strict confidentiality.
  • Methodical approach to work and ability to meet targets/deadlines
  • Ability to work flexibly in order to meet the needs of the service
  • Self-motivated
  • Willing to take part in training and personal development
  • High attention to detail
  • Friendly and articulate
  • Smart appearance
Desirable
  • Ability to use own judgement and work without direct supervision to determine workload priorities.

NHS