Admissions Booking Officer

NHS

  • St Helens, Merseyside
  • £24,937-26,598 per year
  • Permanent
  • Full-time
  • 2 days ago
The Surgery Division is looking for an enthusiastic and self-motivated Admissions Officer to pro-actively co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards. To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current NHS timeframes.This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.Please note the JD & PS are currently under AfC review and are subject to changeMain duties of the jobTo co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards.To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution.The post holder should be proficient in the use of Microsoft Office packages. Ability to use a range of computer systems to collate information and escalate potential problem areas. Training will be given where necessary for internal IT systems.There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.About usMersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.We strongly believe that the communities we serve should all have access to Five Star Patient Care.Our services:Acute CareProviding emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.Primary CareProviding primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.Community ServicesProviding adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.Specialist Regional ServicesWe provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.Achievements:
  • Rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year per annumContractPermanentWorking patternFull-time, Part-timeReference number409-7336782Job locationsSt Helens HospitalSt HelensWA9 3DAJob descriptionJob responsibilitiesPlease ensure you have read through the attached Job Description and Person Specification before submitting your application.Advertising date: 1st September 2025Closing date: 10th September 2025Shortlisting date: 11th September 2025Proposed Interview date: TBCPlease note, this post may close earlier than advertised if a sufficient number of applications are received. Job descriptionJob responsibilitiesPlease ensure you have read through the attached Job Description and Person Specification before submitting your application.Advertising date: 1st September 2025Closing date: 10th September 2025Shortlisting date: 11th September 2025Proposed Interview date: TBCPlease note, this post may close earlier than advertised if a sufficient number of applications are received.Person SpecificationQualificationsEssential
  • lifications 1 Educated to GCSE level for English and Maths or equivalent experience
  • NVQ in Business Administration or equivalent knowledge through formal training or experience
  • Word processing skills
KnowledgeEssential
  • Excellent IT skills with knowledge and experience of Microsoft Office
  • Previous experience of working within a clerical environment
  • Able to deal with the public in person and via telephone
Desirable
  • Previous NHS experience
  • Knowledge of medical terminology
SkillsEssential
  • Self-motivated and ability to work using own initiative with limited supervision
  • Able to use own initiative and respond to new challenges, knowing when to escalate
  • Ability to organise/manage/prioritise own work schedule
  • Excellent communication and customer care skills
  • Ability to accurately maintain computerised and manual documentation systems
  • Able to promote good working relationships amongst team and colleagues
  • Ability to assist in the mentoring and training of new staff
Desirable
  • Excellent interpersonal and influencing skills
  • Good understanding of Trust internal policies as appropriate
OtherEssential
  • Excellent team player
  • Confident and sympathetic when dealing with patients/staff
Desirable
  • Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
Person SpecificationQualificationsEssential
  • lifications 1 Educated to GCSE level for English and Maths or equivalent experience
  • NVQ in Business Administration or equivalent knowledge through formal training or experience
  • Word processing skills
KnowledgeEssential
  • Excellent IT skills with knowledge and experience of Microsoft Office
  • Previous experience of working within a clerical environment
  • Able to deal with the public in person and via telephone
Desirable
  • Previous NHS experience
  • Knowledge of medical terminology
SkillsEssential
  • Self-motivated and ability to work using own initiative with limited supervision
  • Able to use own initiative and respond to new challenges, knowing when to escalate
  • Ability to organise/manage/prioritise own work schedule
  • Excellent communication and customer care skills
  • Ability to accurately maintain computerised and manual documentation systems
  • Able to promote good working relationships amongst team and colleagues
  • Ability to assist in the mentoring and training of new staff
Desirable
  • Excellent interpersonal and influencing skills
  • Good understanding of Trust internal policies as appropriate
OtherEssential
  • Excellent team player
  • Confident and sympathetic when dealing with patients/staff
Desirable
  • Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

NHS