Housing Administrator (Apprentice)

Woking Borough Council

  • Woking, Surrey
  • Contract
  • Full-time
  • 5 days ago
Salary range £7.55 - £12.21 per hour dependent on age (FTE salary range circa £14,000 - £23,000 per annum dependent on age) plus flexible benefits of up to £1,754 per annumWoking (Hybrid)Closing on 07/09/2025 at 23:59Yes DBS CheckContract | Flexible Hours/Full Time37 hours per week.Are you passionate about making a difference in your community? Looking to kick-start a rewarding career in housing? Join us at Woking Borough Council during an exciting time of transformation in our Housing Services!We're seeking a self-motivated, organised, and customer-focused individual to join our busy Resident Services Team. This is a fantastic opportunity to gain hands-on experience in tenancy management while working towards a nationally recognised qualification.What You'll Be Doing:You'll support the team with a wide range of tenancy-related administration, including:
  • New tenant sign-ups
  • Rent collection and tenancy enforcement
  • Anti-social behaviour case support
  • Right to Buy applications
  • General tenancy management and customer service
  • Opportunity to learn about all aspects of the Housing Service including Repairs and Maintenance, Housing Complaints and Allocations.
You'll be part of a professional and supportive team committed to delivering high-quality services and building safe, sustainable communities.Apprenticeship Details:Eligibility:
  • Aged 16 or over
  • Not in full-time education
  • Living in England
Training: Delivered remotely through a flexible, blended model including one-to-one sessions, group webinars, online courses, and personal studyQualification: Level 2 - Housing & Property Management Assistant (12 months plus 3 months end point assessment )What We're Looking For:
  • Strong administrative and organisational skills
  • Excellent communication and customer service abilities
  • A proactive attitude and willingness to learn
  • Passionate about communities and making a difference
What We Offer:
  • Generous flexi-time scheme (up to 2 flexi days per month)
  • Local Government Pension Scheme
  • Discounted health and leisure membership
  • Ongoing training and development opportunities
  • A supportive and inclusive working environment
  • This post is being offered on a fixed term contract for the duration of the qualification, up to 18 months.
Want to know more?
For an informal chat about the role, contact Gerri Summers, Resident Services Manager:
gerri.summers@woking.gov.ukClosing Date: 7 September 2025 @ 23.:59
Interview Dates: 16 and 17 September 2025How to applyWoking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Woking Borough Council