Claim Handler - Contact Centre
- England
- £350 per day
- Permanent
- Full-time
- Location: England, United Kingdom
- Salary: £350 per day
- Category
- Sector:
- Contract type Contract
- Consultant: Coral Hale
6-Month Contract - Possible Extension
£350 per day (Inside IR35)
Monday to Friday, 9am - 5pm (Flexibility Required)
Remote - UK Based Applicants OnlyMorson Talent are proud to be recruiting on behalf of our client for three Claim Handlers to join their busy Contact Centre team.
This is a highly sensitive and impactful role, acting as the single point of contact for applicants from the moment their claim is submitted through to resolution. You'll play a vital part in supporting applicants, building trust, and ensuring their case is handled with empathy and professionalism.Key Responsibilities:
- Manage inbound and outbound calls with applicants, providing updates and building strong relationships from day one.
- Proactively manage your case load, ensuring applicants are kept informed throughout the process.
- Handle sensitive and sometimes emotive conversations with tact and compassion.
- Deal effectively with complaints, using your communication skills to defuse challenging situations.
- Maintain accurate and detailed records of all interactions.
We're looking for people who can connect quickly with others and maintain a professional yet personable approach at all times. You'll need to demonstrate:
- Experience in complaint handling or customer relationship management (Financial Ombudsman, PPI, or similar experience highly beneficial).
- Excellent telephone manner and ability to engage and reassure applicants.
- Strong emotional intelligence and high levels of empathy.
- Ability to stay calm under pressure and manage difficult conversations.
- Excellent organisational skills and attention to detail.
You'll be part of a dedicated team making a genuine difference to people during a highly important process. This is an opportunity to use your skills in communication and empathy in a role that is both challenging and rewarding.Start date: ASAP
Contract length: 6 months (possible extension)
Pay: £350 per day (Inside IR35)If you have the skills, experience, and compassion needed for this role, we'd love to hear from you.