IT Field Service Support Engineer

Adecco

  • Belfast
  • £30,000-33,000 per year
  • Permanent
  • Full-time
  • 26 days ago
IT Field Service Support Engineer (Northern Ireland)Belfast - remote with travel required£30,000 - £33,000 + car allowance + perm benefitsA leading charity origination is currently recruiting for an IT Field Service Support Engineer who will work in a tech transformation programme, alongside providing local issue resolution, support, advice and guidance for Northern Ireland. One of your main responsibilities will be to analyse, troubleshoot and fix first- and second-line technical support for all technology-related infrastructure, architecture, software and supporting our end-users across the country.Key Responsibilities
  • IT For Service Users support
  • 1:1 support as well as any general IT support requiring a service visit after initial support or triage from our ServiceDesk.
  • Printer support (ordering & moving MFD's, configuration and support)
  • Telephony & Communication platform Support (office landlines, broadband telephone lines and telephone systems, SIP and VOIP guidance)
  • Service mobilisations, opening, closing, moving offices and changes to internal layout of offices.
  • Corporate & Guest networks and Wi-Fi (installation, configuration and support)
Skills
  • Working knowledge of Microsoft Active Directory and Group Policies
  • Working knowledge of Ticketing Systems and Asset Management
  • Working knowledge of Microsoft Office 365
  • Understanding of telephony technologies/terminologies would be advantageous (e.g. SIP, VOIP PSTN)
  • Experience in installation of network & comms equipment (routers, switches) and configuration of access points is advantageous.
  • Cisco Meraki system knowledge is advantageous
  • Experience in the set-up of mobile phones and apps and use of MDM is advantageous
  • Experience in the configuration and support of printers including driver mapping is advantageous
  • Essential to be organised and have attention to detail and good written and verbal communication skills.
  • Essential to be able to support and communicate complex technical solutions to staff with a non-technical understanding

Adecco