Operations Administrator Freight & Export
- Cardiff
- £27,000-32,000 per year
- Permanent
- Full-time
- Monitor and report on operational KPIs and performance statistics across the branch.
- Serve as the primary liaison with IATA at the national level, ensuring full compliance with operational standards and requirements.
- Maintain awareness of key import/export markets and collaborate closely with the Marketing & Sales (M&S) team to support development initiatives.
- Assist in the management and evaluation of subcontractors and suppliers, including service agreements and performance monitoring (e.g., customs clearance, post-landing services).
- Oversee the customer service function, focusing on customer retention, satisfaction, and cross-selling in collaboration with the M&S team.
- Work in partnership with the Sales Team and business partners to define services that align with strategic goals and sales targets.
- Ensure strict adherence to internal compliance policies and procedures.
- Develop and maintain strong working relationships with both customers and carriers.
- Attend client meetings alongside the Sales Team to provide operational and technical expertise.
- Excellent organizational, written, and verbal communication skills.
- Strong computer literacy, particularly with Microsoft Office Suite.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Self-motivated, with the ability to work both independently and as part of a team.
- 2 years'experience in freight forwarding or a business-related operational role.
- Hands-on knowledge of air freight operations is essential.
- Sales and marketing awareness with the ability to support business development initiatives.
- Experience working in competitive, deadline-driven environments.
- Cycle to work,
- salary Sacrafice,
- Social Events,
- Pension company matches