Out of Hours Customer Service Advisor - Part Time (25 hours) including weekends
Agilisys
- Rochdale, Greater Manchester
- Permanent
- Part-time
- Great listener & empathetic
- Strong communicator
- Professional approach
- Reliable, motivated & organised
- Problem Solving with a view to provide resolutions
- Computer literate & ability to operate multiple systems effectively
- Shift Pattern 1:
- Monday/Tuesday: 17:00 - 22:00
- Saturday/Sunday: 9:00 - 17:00
- Shift Pattern 2:
- Monday/Friday: 17:00 - 22:00
- Saturday/Sunday: 9:00 - 17:00
- To achieve individual objectives and team targets to assist in meeting the businesses overall KPI's.
- To deliver a high level of Customer Service in line with our client's quality standards.
- To handle a wide range of enquiries using various Service systems and processes including complaints.
- To communicate effectively (written & verbal)
- To be professional, helpful, welcoming, and pleasant to customers and colleagues.
- To be able to remain calm in all situations, with a polite and courteous manner.
- To meet data protection and client confidentiality requirements.
- Desirable to have some knowledge of how local authorities, Housing Associations or other large organisations operate.
- Starting salary for 25 hours is £15,200, including a structured salary progression up to rising to £17,200 through key milestones/experience.
- Training provided to gain new skills and experience.
- A comprehensive career framework to support your development needs.
- Exclusive access to a suite of Wellbeing services.
- Dress code - smart /casual.
- 25 days annual leave pro rata, based on a full-time position
- Pension Scheme.
- Health Insurance.
- Buy & Sell Annual leave.
- Cycle to work Scheme.
- Dental cover.
- Life Assurance
- Health assessments
- Free independent mortgage advice.
- Discounted gym memberships.
- Being an Employee Owner as part of the Employee Benefit Trust, you can make a difference in the future of our organisation.
- Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme.
- Passion
- Innovation
- Integrity
- Partnership