Executive Housekeeper

Crimson Hotels

  • South West London
  • Permanent
  • Full-time
  • 29 days ago
100 Queen's Gate Hotel London, Curio Collection by HiltonHere at 100 Queens Gate Hotel, we know our colleagues are key to our success. That's why we're passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.The RoleIn this pivotal role, you will be responsible for overseeing all aspects of guestroom cleanliness and presentation, ensuring our valued guests enjoy the highest standards of comfort and luxury. You will lead by example, providing hands-on support and coaching to your team, fostering a positive and motivated work environment.Duties and Responsibilities:
  • Implement and uphold housekeeping standards and protocols: Establish and maintain high cleanliness standards, ensuring that they are consistently met across all guest rooms and public areas.
  • Oversee daily housekeeping operations: Manage the daily workflow of housekeeping staff to ensure rooms are cleaned and prepared efficiently and to a high standard.
  • Conduct regular inspections: Perform routine inspections of guestrooms and public areas to ensure they are kept in immaculate condition, identifying any areas needing attention.
  • Train, mentor, and motivate the team: Provide ongoing training and support to the housekeeping team, fostering a culture of excellence and teamwork.
  • Manage supplies and inventory: Monitor and maintain housekeeping supplies and inventory, ensuring adequate stock levels and proper storage.
  • Maintain contractor and supplier relationships: Build and maintain positive relationships with contractors and suppliers to ensure timely delivery of supplies and adherence to quality standards.
  • Liaise with other departments: Work closely with Front Office and Engineering departments to ensure seamless guest service and address any issues promptly.
  • Address guest concerns: Respond to guest complaints and concerns in a professional manner, developing and implementing action plans to improve the department's performance.
The Person
  • Experience: Proven experience as an Executive Housekeeper or in a similar leadership role within a luxury or lifestyle hotel environment.
  • Knowledge: Familiarity with Leading Quality Assurance (LQA) standards and HotSOS system is highly desirable.
  • Attention to Detail: Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
  • Leadership Skills: Strong leadership and interpersonal skills, with the ability to effectively motivate and empower a team.
  • Communication and Problem-Solving: Excellent communication skills and the ability to resolve issues promptly and efficiently.
  • Pressure Management: Ability to work effectively under pressure and manage multiple priorities simultaneously.
  • Experience: Previous experience working within a five-star hotel environment is a significant advantage.
  • Technical Proficiency: Computer-savvy, capable of learning and using various platforms, timely and effective in email communication, and able to provide periodic reports as needed.
100 Queen's Gate Hotel London100 Queen's Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen's Gate Suite, each stay offers distinct charm.Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.Why join the 100 Queen's Gate Team?As part of our team, you'll have access to a range and benefits, including:
  • Health & Wellbeing Cash Plan
  • Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
  • Life Assurance Scheme
  • Pension Scheme
  • Complimentary meals on duty
  • Opportunities for internal career progression
  • Dry cleaning and uniform laundering on duty
  • Professional training and development opportunities
  • Paid birthday day off
  • Employee recognition programmes to celebrate your achievements
  • Refer a Friend incentive
  • Discounts in our F&B Outlets
  • MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St. James is for you.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Crimson Hotels