Inflight Services Coordinator
- Bishop's Stortford, Hertfordshire
- £33,000-38,000 per year
- Permanent
- Full-time
- Service Planning & Coordination:
- Collaborate with operations, planning, and commercial teams to coordinate catering requirements, delivery schedules, and destination logistics.
- Ensure all onboard service elements are aligned with client expectations and operational feasibility.
- Safety & Compliance:
- Maintain a strong focus on safety and security in all aspects of inflight service.
- Ensure equipment is stowed according to galley plans and regulatory standards.
- Client & Broker Liaison:
- Communicate effectively with brokers and clients to understand and deliver tailored onboard experiences.
- Manage last-minute changes to passenger loads, aircraft types, and departure airports with professionalism and agility.
- Customer Service Excellence
- Apply previous cabin crew experience or deep understanding of onboard services to deliver outstanding customer service.
- Anticipate and respond to client needs with discretion and care.
- Operational Support:
- Support the inflight team with day-to-day coordination and problem-solving.
- Ensure timely and accurate documentation and reporting of service activities.
- Time & Task Management:
- Prioritise multiple tasks efficiently, especially under pressure.
- Maintain organised records and schedules to support smooth operations.
- Previous experience as cabin crew or in a similar inflight services role.
- Previous experience in strong customer service role
- Strong understanding of onboard service standards and safety protocols.
- Excellent communication and interpersonal skills.
- Proven ability to work under pressure and adapt to changing circumstances.
- Highly organised with strong time management and multitasking abilities.
- Familiarity with aviation operations and catering logistics is a plus.
- Second language desirable