Estates Support Officer (CAFM)

NHS

  • Chelsea, South West London
  • £33,094-36,195 per year
  • Permanent
  • Full-time
  • 20 days ago
The Estates Department operate and maintain, energy and environmental resources, controls, electrical and mechanical services providing power, lighting, heating, air conditioning to wards, outpatients and operating theatres. Estates directly impacts on patient welfare, frontline clinical care, infection prevention and control and energy efficiency and sustainability across the Estates Trust.We have an exciting opportunity for a committed highly self-motivated individual, the Royal Marsden is looking for an Estates Support Officer to join the Estates Team in Chelsea. This is a highly valuable broad ranging role, which will expose the post holder to the whole range of Estates services including mechanical, electrical, building & energy control systems and project management. The candidate must be highly proactive in developing their technical knowledge in all aspects of training and work undertaken, engage in active discussions about skills, techniques, methods and approach to tasks in order to develop as a skilled professional. Behaviour at all times must be conducted in a professional manner and consistent with Trust Values.Main duties of the job1.1. Be dynamic in their approach and flexible and adaptable to changing needs and priorities. Take proactive steps to learning all aspects of the role and maintain CPD1.2. To use their own initiative to proactively progress objectives and tasks productively1.3. To actively progress Estates digitalisation, rapidly learn and implement Estates processes and operating procedures and update the same to increase effectiveness and efficiency1.4. Rapidly become competent in the use of digitalisation software & tools including but not limited to CAFM, BIM, Common Data Environment (CDE), AutoCAD, NHS digital web-based portals & tools and databases such as Model Hospital, PAM & Collaboration hub and Excel benchmarking and modelling software, etc.About usThe Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.DetailsDate posted14 August 2025Pay schemeAgenda for changeBandBand 4Salary£33,094 to £36,195 a year per annum inc HCASContractPermanentWorking patternFull-timeReference number282-E761Job locationsThe Royal Marsden ChelseaFulham RoadChelseaSW3 6JJJob descriptionJob responsibilitiesFor further information on this role, please see the attached detailed Job Description and Person Specification.2.1 Collection, analysis and management of a wide range of information. Increasing data capture, digitalisation and systemisation, transparency of activities and increasing data quality. Assisting all Estates staff to comply with Statutory and Mandatory regulations.2.2 Manage all aspects within the CAFM system as well as carry out training for new staff. Updating information in the CAFM system as require2.3 Undertake physical surveys, audits and risk assessments on physical assets, infrastructure and work /services against all relevant standards & processes, Health and Safety, NHS guidance and Trust policies and procedures2.4 Development, production and analysis of key performance indicators & SLAs. Provide reports to evidence compliance and provide assurance against Projects & Estates responsibilities and report on safe systems of work.2.5 Undertake work and maintain information and evidence on all aspects of the Trusts risks, safety, and governance. Job descriptionJob responsibilitiesFor further information on this role, please see the attached detailed Job Description and Person Specification.2.1 Collection, analysis and management of a wide range of information. Increasing data capture, digitalisation and systemisation, transparency of activities and increasing data quality. Assisting all Estates staff to comply with Statutory and Mandatory regulations.2.2 Manage all aspects within the CAFM system as well as carry out training for new staff. Updating information in the CAFM system as require2.3 Undertake physical surveys, audits and risk assessments on physical assets, infrastructure and work /services against all relevant standards & processes, Health and Safety, NHS guidance and Trust policies and procedures2.4 Development, production and analysis of key performance indicators & SLAs. Provide reports to evidence compliance and provide assurance against Projects & Estates responsibilities and report on safe systems of work.2.5 Undertake work and maintain information and evidence on all aspects of the Trusts risks, safety, and governance.Person SpecificationEducation/QualificationsEssential
  • Good standard of education. Good level of Numeracy & literacy
  • Sound understanding of computerised asset data /information systems, management & reporting of operational and asset data, developing workflow processes
  • Relevant College/Higher Education to at least NVQ level 3/Foundation degree or equivalent work experience in the field with specific relevant course certificates
Desirable
  • Educated to NVQ Level 3 /BTEC a relevant course: information technology, data management, engineering etc.
  • Usage of a CAFM system / similar data management system
  • Demonstrable work experience and responsibility for updating and analysing information using databases and producing reports on activity in a quality management systems environment.
  • Professional registration with relevant institute engineering, management, financial /procurement, etc.
  • A good understanding of Building Services is an advantage
ExperienceEssential
  • working within a maintenance environment or in healthcare premises or a similar large organisation.
Desirable
  • Experience of working in an Hospital Estates department using, ISO 9001 QMS, AutoCAD drawings, H&S files, Operation & Maintenance Manuals, Building Management Systems, Estates Helpdesk, HR, financial and procurement systems
  • Liaising directly with customers and working on a helpdesk supporting frontline clinical care.
Person SpecificationEducation/QualificationsEssential
  • Good standard of education. Good level of Numeracy & literacy
  • Sound understanding of computerised asset data /information systems, management & reporting of operational and asset data, developing workflow processes
  • Relevant College/Higher Education to at least NVQ level 3/Foundation degree or equivalent work experience in the field with specific relevant course certificates
Desirable
  • Educated to NVQ Level 3 /BTEC a relevant course: information technology, data management, engineering etc.
  • Usage of a CAFM system / similar data management system
  • Demonstrable work experience and responsibility for updating and analysing information using databases and producing reports on activity in a quality management systems environment.
  • Professional registration with relevant institute engineering, management, financial /procurement, etc.
  • A good understanding of Building Services is an advantage
ExperienceEssential
  • working within a maintenance environment or in healthcare premises or a similar large organisation.
Desirable
  • Experience of working in an Hospital Estates department using, ISO 9001 QMS, AutoCAD drawings, H&S files, Operation & Maintenance Manuals, Building Management Systems, Estates Helpdesk, HR, financial and procurement systems
  • Liaising directly with customers and working on a helpdesk supporting frontline clinical care.

NHS