Practice manager
- Central London
- £50,000-56,000 per year
- Permanent
- Full-time
Salary: dependant on experienceHours: Full-time
Start Date: asapAbout the Client.We are a boutique private healthcare clinic offering a unique fusion of GP care, longevity medicine, and concierge-level service. Our philosophy blends conventional medicine, therapeutic care, and cutting-edge innovations to deliver a truly personalised, 24/7 medical experience for our high-net-worth clientele.We are now seeking an experienced, detail-oriented Practice Manager with a strong background in CQC regulation, governance, and private healthcare operations to oversee the smooth day-to-day running of our growing practice.Role OverviewAs Practice Manager, you will be responsible for the leadership, coordination, and delivery of all non-clinical aspects of the practice. You will ensure the highest standards of service, compliance, and care in line with our philosophy and CQC standards.This role requires a proactive, discreet, and highly organised professional with experience in the private healthcare sector - ideally within high-end, patient-focused environments.Key Responsibilities
- Oversee the daily operations of the clinic, ensuring a seamless patient journey
- Maintain full CQC compliance, including preparation for inspections and evidence collation
- Lead on clinical governance, audits, risk management, and infection control
- Liaise with clinicians, external partners, and suppliers to ensure quality and continuity of service
- Manage staff rotas, recruitment, training, and HR functions
- Oversee financial administration including invoicing, budgeting, and reporting (with accounts support)
- Ensure that policies and procedures are up to date and reflect best practice and regulatory guidance
- Support the delivery of concierge-level service through operational excellence and discretion
- Work with directors on strategic planning and continuous service development
- Uphold confidentiality, professionalism, and ethical standards at all times
- Previous experience as a Practice Manager or Operations Lead in a private healthcare setting
- Strong understanding of CQC requirements and regulatory frameworks
- Proven experience in clinical governance, audits, and risk management
- Exceptional organisational and leadership skills
- Confident communicator with the ability to liaise with senior clinicians, stakeholders, and VIP clients
- Tech-savvy, with experience using medical record systems and MS Office
- A calm, composed, and solutions-focused approach
- Commitment to discretion, confidentiality, and high service standards
- Experience in concierge medicine, longevity, or wellness-based clinics
- Background in managing multidisciplinary or boutique medical teams
- Qualifications in health service management or compliance (e.g., AMSPAR, ILM, CQC-related CPD)