Customer Success Executive
Three
- Glasgow
- Permanent
- Full-time
- Serve as the primary point of contact for all commercial and non-commercial relationships with our customers, driving value growth, retention and loyalty across the Business base
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams
- Develop and maintain relationships with key customer contacts to build a working understanding of their business model to bring a value alignment
- Early engagement with acquisition colleagues to ensure smooth and seamless journey from acquisition activity
- Uncover opportunities to help customers grow their business, and improve the potential to grow revenue for the business in the process
- Accountable for the financial performance of customer contracts
- Achieve individual monthly targets as set by Business across a range of commercial and experiential metrics
- Ensure all customer communication is recorded within the respective records and all calls dealt with in a professional manner
- Responsible for monitoring ongoing customer health, customer satisfaction/NPS, acting on feedback to improve and drive satisfaction
- Support Three senior leadership in achieving strategic goals and monitor progress through the use of appropriate metrics
- Proven Sales/Service experience via Inbound/Outbound call handling
- Demonstrable experience in successfully managing customer relationships and activities in the telco industry, ideally B2B experience but not essential
- Proven track record of achieving/exceeding targets and proactively identifying ways to maximise customer growth and retention opportunities
- Ability to develop and maintain relationships and a network of contacts independently
- Excellent written and verbal communication skills including prior experience in delivering presentations to customers and stakeholders.
- A very competitive basic salary
- Fantastic bonus scheme
- Remote and Office based working
- Career development - we are growing and want you to grow with us!
- The opportunity to be part of a unique journey of an established brand entering new market