Senior Administrator - (Maternity Leave cover)

NHS

  • Bradford
  • £24,937-26,598 per year
  • Contract
  • Full-time
  • 8 days ago
Closing Date: 08.09.25Shortlisting to take place after closing date: commencing 09.09.25Interview expected to take place in the week following shortlisting: commencing 15.09.25The Cardio-Respiratory department proudly supports over50,000 patient interactions each year, delivering essential services to a diverse community. Behind the scenes, our dedicated administration team ensures the smooth and effective operation of the department. From managing waiting lists and booking appointments to handling queries from patients and healthcare professionals, their work is crucial to our success.We're looking for talented, knowledgeable, and compassionate individuals to join our team and help us continue providing outstanding care to the people of Bradford. If you're passionate about healthcare, thrive in a dynamic environment, and want to make a real difference--this is your opportunity.Main duties of the jobWe're seeking a proactive and detail-oriented individual to join our administration team, supporting the Cardio-Respiratory department in delivering high-quality patient care.In this role, you will:Provide comprehensive administrative and clerical support across the serviceHandle complex queries and tasks, ensuring timely and accurate actionManage patient referrals, outpatient appointments, clinic changes, and urgent return bookingsEnsure all actions comply with the Patient Access PolicyAccurately collect and input data into the relevant IT systemsThis is a fantastic opportunity to be part of a fast-paced, patient-focused environment where your skills will directly impact the quality of care we provide.About usOur People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
  • We value people
  • We are one team
  • We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.DetailsDate posted26 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year per annumContractFixed termDuration12 monthsWorking patternFull-timeReference number389-25-7436054Job locationsBradford Royal InfirmaryBradfordBD9 6RJJob descriptionJob responsibilitiesThe post holder will provide vital administrative support to the Cardio-Respiratory department, working closely with the Head of Department and Office Manager to ensure accurate data entry, efficient appointment scheduling, and compliance with the Trusts Access Policy. They will manage patient referrals, diagnostic bookings, clinic changes, and waiting lists, with a strong focus on slot utilisation and service performance. Acting as a key contact across both St Lukes Hospital and Bradford Royal Infirmary, they will liaise with medical staff, resolve complex queries, and contribute to the smooth running of the service.This role demands excellent communication, organisational, and problem-solving skills, as the post holder will handle sensitive information, support junior staff, and take ownership of issues affecting service delivery. Responsibilities also include managing IT systems like Solus, coordinating specialist clinics, overseeing nebuliser service administration, and ensuring compliance with policies on infection control, safeguarding, equality, and sustainability. The post holder will play a proactive role in improving patient experience and service quality while maintaining professionalism and confidentiality at all times. Job descriptionJob responsibilitiesThe post holder will provide vital administrative support to the Cardio-Respiratory department, working closely with the Head of Department and Office Manager to ensure accurate data entry, efficient appointment scheduling, and compliance with the Trusts Access Policy. They will manage patient referrals, diagnostic bookings, clinic changes, and waiting lists, with a strong focus on slot utilisation and service performance. Acting as a key contact across both St Lukes Hospital and Bradford Royal Infirmary, they will liaise with medical staff, resolve complex queries, and contribute to the smooth running of the service.This role demands excellent communication, organisational, and problem-solving skills, as the post holder will handle sensitive information, support junior staff, and take ownership of issues affecting service delivery. Responsibilities also include managing IT systems like Solus, coordinating specialist clinics, overseeing nebuliser service administration, and ensuring compliance with policies on infection control, safeguarding, equality, and sustainability. The post holder will play a proactive role in improving patient experience and service quality while maintaining professionalism and confidentiality at all times.Person SpecificationExperienceEssential
  • Previous admin/clerical experience working in an NHS operational setting.
  • Extensive experience/knowledge of clinical systems, data input and working in Microsoft Excel.
  • Experience of working with the 18 week RTT policy and other national standards and ensuring that service quality is maintained.
  • Experience of handling and validating complex processing issues where detailed data and process understanding is required in order to take corrective action.
  • Experience of working face to face and/or having telephone contact with the general public including the handling of complaints and complex calls.
  • Experience of providing guidance to other team members on the processes and policies being executed by the team.
  • Previous NHS experience.
Desirable
  • Experience of offering suggestions for improving own or team working practices.
SkillsEssential
  • Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
  • IT skills including Microsoft Office packages and clinical systems.
  • Problem solving skills, having the ability to take ownership and accountability for tasks and challenges
  • Be able to work effectively as part of a team
KnowledgeEssential
  • Understanding of Information Governance and Confidentiality
QualificationsEssential
  • Evidence of on-going personal development.
  • GCSE in Maths and English A to C or equivalent.
  • Educated to NVQ level 3*/ A Level*
Desirable
  • Certificate in Management or other supervisory /management qualification*
Person SpecificationExperienceEssential
  • Previous admin/clerical experience working in an NHS operational setting.
  • Extensive experience/knowledge of clinical systems, data input and working in Microsoft Excel.
  • Experience of working with the 18 week RTT policy and other national standards and ensuring that service quality is maintained.
  • Experience of handling and validating complex processing issues where detailed data and process understanding is required in order to take corrective action.
  • Experience of working face to face and/or having telephone contact with the general public including the handling of complaints and complex calls.
  • Experience of providing guidance to other team members on the processes and policies being executed by the team.
  • Previous NHS experience.
Desirable
  • Experience of offering suggestions for improving own or team working practices.
SkillsEssential
  • Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
  • IT skills including Microsoft Office packages and clinical systems.
  • Problem solving skills, having the ability to take ownership and accountability for tasks and challenges
  • Be able to work effectively as part of a team
KnowledgeEssential
  • Understanding of Information Governance and Confidentiality
QualificationsEssential
  • Evidence of on-going personal development.
  • GCSE in Maths and English A to C or equivalent.
  • Educated to NVQ level 3*/ A Level*
Desirable
  • Certificate in Management or other supervisory /management qualification*

NHS