Assurance and Compliance Manager

ISS Facility Services

  • Surrey
  • Permanent
  • Full-time
  • 19 days ago
ISSAssurance and Compliance ManagerContract: GovernmentLocation: Addlestone, Surrey - KT15 3NBHours of work: 40Contract Type: PermanentThe Assurance and Compliance Manager will play a pivotal role in helping ISS become the world’s greatest service organisation. By providing robust oversight of Hard FM service delivery, this role ensures that our customers’ objectives are met through empowered, high-performing teams.You will provide the Senior Leadership Team with confidence that maintenance and FM activities are delivered to the highest standards, in full compliance with contractual, legal, and statutory requirements.Job DescriptionThis role is central to maintaining a culture of continuous improvement and driving operational excellence across a large estate. It ensures that all compliance and assurance processes are robust, auditable, and fully aligned with ISS’s commitment to delivering world-class service.The position also carries supervisory responsibilities in accordance with organisational policies and applicable laws, including hiring, training, directing, and appraising team members, as well as managing complaints and resolving operational issues. The primary focus is on providing a compliant, high-quality FM service that consistently meets business-defined requirements.Key Responsibilities
  • Lead the Compliance Administration function, ensuring effective supervision, development, and training of the team.
  • Consolidate and maintain all compliance documentation across over 150 buildings.
  • Conduct Hard FM assurance activities, inspections, and reporting to ensure statutory and contractual compliance.
  • Investigate trends and produce evidence-based reports to highlight compliance risks and opportunities.
  • Support Site Leadership in managing non-conformances, corrective actions, and continuous improvement initiatives.
  • Collaborate with Technical FMs, SMEs, and subcontractors to drive process improvement and service excellence.
Professional and Personal Competencies/Qualifications
  • Significant experience delivering assurance and compliance activities across large Hard Services FM portfolios.
  • Vocational education in engineering, HSEQ, or equivalent.
  • Proven experience developing Hard FM processes and procedures within an integrated management system compliant with ISO9001.
  • Strong knowledge of Work Order Control procedures, CMMS, and CAFM systems.
  • Minimum IOSH Managing Safety or NEBOSH qualification.
  • Practical experience in Hard Services contract delivery and NEC 4 Contracts.
Core Competencies:
  • Strong analytical and investigative skills to assess compliance and risk.
  • Excellent stakeholder engagement and communication skills.
  • Ability to lead and motivate teams across multiple sites.
  • Strong organisational skills with attention to detail and documentation robustness.
  • Customer-focused mindset with a commitment to delivering world-class FM services.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

ISS Facility Services