The purpose of the role is to:Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the practice teamFacilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agenciesThis is a full time role of 37.5 hours per week. Previous applicants need not apply.Main duties of the jobThe duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the TL / practice manager, dependent on current and evolving practice workload and staffing levels:Opening up/locking up of practice premises and maintaining security in accordance with practice protocolsMaintaining and monitoring the practice appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming and outgoing mailTaking messages and passing on informationComputer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etcInitiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providersClearing and re-stocking of consulting rooms as requiredProviding clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanningKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterAbout usWe are a popular and forward-thinking training practice of over 16,000 patients operating from three sites in the beautiful Cumbrian countryside of the Northern Pennines and Eden Valley, close to the great border city of Carlisle, within easy reach of the Lake District, the Borders and Northumberland.We are part of Carlisle Rural PCN and have an excellent team of Healthcare Professionals and supportive administration teams. We are also a dispensing practice with dedicated Medicines Management Team and Dispensing Team.The Practice is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:Standard Check: £43.50. Deducted at £14.50 from 1st month salary and over the following 2 monthsEnhanced Check: £61.50. Deducted at £20.50 from 1st month salary and over the following 2 monthsDetailsDate posted28 August 2025Pay schemeOtherSalary£23,875 a yearContractPermanentWorking patternFull-timeReference numberA2826-25-0018Job locationsBrampton Medical Practice4 Market PlaceBramptonCumbriaCA8 1NLJob descriptionJob responsibilitiesThe duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job descriptionJob responsibilitiesThe duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person SpecificationOther RequirementsEssential
Ability to work without direct supervision
Ability to work well in a team
Ability to work well and remain calm under pressure
Ability/willingness to travel to other clinics to work during work hours when necessary
QualificationsEssential
Good standard of general education 5 GCSE including English and Maths Grade 4 and above or relevant experience
Good standard of numeracy & literacy
Desirable
NVQ Customer care
ExperienceEssential
Basic computer use
Reception or customer service experience
Desirable
Experience in a healthcare setting
Experience in a GP reception role
Previous experience of handling confidential records
Skills and KnowledgeEssential
Good communication / customer service skills
Ability to use own judgement and common sense
Desirable
Familiarity with EMIS software Understanding of medical terminology
Person SpecificationOther RequirementsEssential
Ability to work without direct supervision
Ability to work well in a team
Ability to work well and remain calm under pressure
Ability/willingness to travel to other clinics to work during work hours when necessary
QualificationsEssential
Good standard of general education 5 GCSE including English and Maths Grade 4 and above or relevant experience
Good standard of numeracy & literacy
Desirable
NVQ Customer care
ExperienceEssential
Basic computer use
Reception or customer service experience
Desirable
Experience in a healthcare setting
Experience in a GP reception role
Previous experience of handling confidential records
Skills and KnowledgeEssential
Good communication / customer service skills
Ability to use own judgement and common sense
Desirable
Familiarity with EMIS software Understanding of medical terminology
