Operations Associate
- Belfast
- Permanent
- Full-time
👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.What to ExpectAs the first point of contact to our new and existing customers, the Customer Success team are key to ensuring we offer quick updates, resolutions to issues, and assist customers in the best possible way. The result - we’ve held a 4.7 rating on Trustpilot and are the number one choice for consumer tech. We have four key areas that span the full ops life-cycle at Raylo; Customer Success, Collections, Credit Risk and Fulfilment & Logistics.We’re looking for proactive Operations Associates to become experts within the Customer Success function. You will join a team that has encouraged great customer care, through continuous improvement of the tools we use and the processes we put in place. You will be motivated, a keen problem solver and always maintain attention to detail whilst delivering an awesome customer experience. You’ll be looking at each of the processes you perform daily as a whole and use your experience to see how these could be improved, using data in everything you do.Once established within your function, you will continue to grow your skill-base. You will be key in developing, improving and implementing key operational processes. You will also work with internal and external stakeholders to uncover challenges and work together on solutions. In the longer term we want to nurture our staff and build careers through a development path that will include new roles and responsibilities.**Hybrid working in Operations at Raylo - this means we are in the office 4 days per week, with flexibility to work from home 1 day per week, following the probation period **You’ll be great at
- Effectively handle a range of diverse and complex customer problems through time management, organisation and problem solving skills. You are a superb communicator and hold a strong level of empathy. You have a people-focused mindset, with the best interests of our customers at the forefront of everything you do. You thrive in a customer centric environment and are passionate about delivering an incredible customer experience.
- Being data-driven and proactive by using the knowledge gained from industry or university to guide your decisions. You will be curious and always keen to identify opportunities to improve the customer experience. You quickly analyse solutions, and make clear and informed recommendations that enhance our customer journey.
- Working in a team setting and understanding the importance of learning from others. You also love working in a hands-on, fast-paced environment where everybody is passionate about delivering a smarter customer experience. You are an advocate for our customers by building and maintaining long lasting relationships.
- Share in Raylo’s success – Stock options for all employees
- Get the latest tech – Exclusive Raylo device lease for employees
- 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
- Invest in your growth – L&D budget to support the skills you value
- Fast-track your career – Two performance reviews a year
- Family-first policies – 5 months full pay for primary caregivers, 1 month for secondary caregivers
- Save big on childcare – Workplace nursery scheme for major cost savings
- Perks on perks – Perkbox membership with discounts & well-being benefits
- Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties.