Donor Relations Manager

Michael Page

  • London
  • £55,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
My client based in Central London is an independent registered charity driven by a mission to make philanthropy more convenient and efficient for donors. The donors are high / ultra-high net worth individuals with considerable assets dedicated to charitable giving.As a new role this position will also build out the processes, procedures, and technology of the Donor / Client Relations Department for future growth.
  • Liaise and align with the Grants team, Operations team, and Development team.
  • Act as a subject matter expert on account set up, management and contribution processing.
  • Open new accounts and verify that all data and documentation is complete, verified, and accurate.
  • Assist with account updates and contribution error processing when they occur.
  • Support the Operations department who are accountable for processing gift receipts and all cash, security, and other contributions from donors.
  • Communicate with donors and financial advisors, as necessary, to resolve issues, address enquires and provide general support.
  • Act as first point of contact for inbound calls and emails from donors, advisors, and charities.
  • Oversee case management within Salesforce for inbound enquiries to ensure timely resolution of outstanding issues.
  • Provide reports and analysis on call, email, and case management activities.
  • Respond to inbound enquires on our single gift Designated Fund service.
  • Clearly articulate the Designated Fund proposition to donors, their advisors, and charities.
General
  • Provide direction and communication to Development, Operations, and Grants teams so that donor and advisor queries are answered in a timely, efficient, and knowledgeable manner.
  • Ensure the completeness of data within NPT systems.
Exciting Opportunity!|Exciting opportunity to be part of a small
  • Strong communication skills
  • Customer and client focus with the ability to interact professionally with institutional partners (e.g. private banks), high / ultra-high net worth individuals, as well as develop and maintain good relationships with colleagues across the organisation.
  • Passion for philanthropy and the need to make giving more effective for donors / clients.
  • Previous experience working with professional advisers.
  • Leadership, organisational, and time management skills.
  • Problem solving and analysis skills.
  • Detail oriented, capable of multi-tasking in a daily, deadline driven department, while keeping others well-informed.
  • Ability to take initiative, anticipate needs and exercise independent, sound judgement.
  • Self-motivated and self-directed with a strong work ethic.
My client based in Central London is an independent registered charity driven by a mission to make philanthropy more convenient and efficient for donors. The donors are high / ultra-high net worth individuals with considerable assets dedicated to charitable giving.
  • A competitive salary ranging from £55-60k
  • A permanent position based in Central London
  • An inclusive and supportive work culture
  • Opportunities for professional development within the not-for-profit sector
  • Hybrid working (2 office days)
If you are passionate about making a difference and have the skills required for this role, we encourage you to apply.

Michael Page