Donor Relations Manager
Michael Page
- London
- £55,000 per year
- Permanent
- Full-time
- Liaise and align with the Grants team, Operations team, and Development team.
- Act as a subject matter expert on account set up, management and contribution processing.
- Open new accounts and verify that all data and documentation is complete, verified, and accurate.
- Assist with account updates and contribution error processing when they occur.
- Support the Operations department who are accountable for processing gift receipts and all cash, security, and other contributions from donors.
- Communicate with donors and financial advisors, as necessary, to resolve issues, address enquires and provide general support.
- Act as first point of contact for inbound calls and emails from donors, advisors, and charities.
- Oversee case management within Salesforce for inbound enquiries to ensure timely resolution of outstanding issues.
- Provide reports and analysis on call, email, and case management activities.
- Respond to inbound enquires on our single gift Designated Fund service.
- Clearly articulate the Designated Fund proposition to donors, their advisors, and charities.
- Provide direction and communication to Development, Operations, and Grants teams so that donor and advisor queries are answered in a timely, efficient, and knowledgeable manner.
- Ensure the completeness of data within NPT systems.
- Strong communication skills
- Customer and client focus with the ability to interact professionally with institutional partners (e.g. private banks), high / ultra-high net worth individuals, as well as develop and maintain good relationships with colleagues across the organisation.
- Passion for philanthropy and the need to make giving more effective for donors / clients.
- Previous experience working with professional advisers.
- Leadership, organisational, and time management skills.
- Problem solving and analysis skills.
- Detail oriented, capable of multi-tasking in a daily, deadline driven department, while keeping others well-informed.
- Ability to take initiative, anticipate needs and exercise independent, sound judgement.
- Self-motivated and self-directed with a strong work ethic.
- A competitive salary ranging from £55-60k
- A permanent position based in Central London
- An inclusive and supportive work culture
- Opportunities for professional development within the not-for-profit sector
- Hybrid working (2 office days)