Member Experience Porter
- Mayfair, Central London
- £34,000 per year
- Permanent
- Full-time
Marsham Club provides premium serviced office spaces in an elegant and sophisticated environment. Our high-profile clientele expects meticulous service, and we pride ourselves on delivering an exceptional experience.Our services include:● Private offices in a prime Mayfair location
● Meeting room facilities, including catering and premium refreshments
● Concierge services such as administrative support, dry cleaning coordination, transportation bookings, and securing tickets for exclusive eventsRole Overview:As a Member Experience Porter, you will play a key role in delivering outstanding service to our members and visitors by ensuring seamless daily operations, assisting with client requests, and maintaining high standards of building upkeep and outdoor areas. Your responsibilities will include supporting external operations such as handling umbrellas during adverse weather, coordinating transportation, assisting with deliveries, and ensuring all communal areas remain pristine.Key Responsibilities:● Provide a warm and professional welcome to members and guests, assisting with requests to enhance their experience.
● Assist members with concierge services such as handling luggage, managing dry cleaning collections, and organising transportation.
● Coordinate external operations, including greeting arriving vehicles, assisting with door service, and escorting guests when required.
● Offer assistance with umbrellas and wet-weather provisions to ensure client comfort during adverse weather conditions.
● Support the reception team by handling deliveries, distributing packages, and assisting members with moving or carrying items when necessary.
Building Operations & Maintenance:
● Conduct regular checks of communal areas-the entrance, the garden, and the gym-to maintain a premium standard of cleanliness and presentation.
● Ensure external areas remain tidy and welcoming, including maintaining outdoor furniture, clearing debris, and handling deliveries professionally.
● Work closely with the facilities, security, and cleaning teams to uphold seamless building operations.
● Report any maintenance or operational concerns promptly to the General Manager and coordinate necessary actions.
● Monitor stock levels of essential supplies and liaise with the reception team to ensure replenishments are ordered in a timely manner.
Health, Safety & Security:
● Support building security by maintaining awareness of client and visitor movements within the premises.
● Assist in implementing health and safety procedures, ensuring emergency exits remain clear, and responding to any issues swiftly.
● Ensure compliance with safety protocols, assisting members and guests in the event of evacuations or emergencies.
● Ensure full compliance with all operational procedures and training requirements. Complete all necessary health and safety training as mandated by the business, maintaining up-to-date knowledge of safety protocols and best practices.
Brand Representation & Client Engagement:
● Act as the face of Marsham Club, consistently demonstrating professionalism, sophistication, and a proactive attitude.
● Uphold brand values by maintaining a polished appearance and ensuring all client interactions reflect a high level of service.
● Confidently communicate the unique benefits of our office spaces to visitors and members.
● Engage with members to enhance their overall experience, ensuring they feel valued and well-informed.Requirements:● Previous experience in a five-star hotel or similar high-end service environment is mandatory.
● Strong verbal and written communication skills with a polished, professional presentation.
● Excellent organisational skills and attention to detail.
● Ability to manage multiple tasks effectively in a fast-paced environment.
● A proactive, solution-oriented approach to challenges.
● Impeccable personal presentation and a refined, service-driven approach
● Strong attention to detail and the ability to anticipate client needs.
● Must have the right to work in the UK.
Behavioural Competencies:
● Hardworking, professional, punctual, and discreet.
● Calm under pressure with strong problem-solving skills.
● Strong interpersonal and negotiation skills.
● Exceptional customer service skills with a client-focused approach.
● Ability to multitask and work well both independently and as part of a team.What We Offer:● A refined and prestigious office environment.
● Opportunities for professional development and career progression.
● A supportive and dynamic team committed to excellenceAbout YouAbout UsBidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland.We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity.At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.