Deputy Care Operations Manager (Keynsham)

NHS

  • Keynsham, Somerset
  • £33,896 per year
  • Permanent
  • Full-time
  • 7 days ago
Key Responsibilities Include:
  • To support and transport vulnerable service users as part of a team.
  • To be able to attend the office within one hour during on-call shifts
  • Maintain Enhanced DBS (organised and paid for during Induction)
  • To provide a professional and caring service for all patients whilst in our care.
  • To ensure that at all times patient safety remains paramount, and safe systems of work are adhered to
  • To support the care of patients during assessments in line with the Mental Health Act
  • Safe use of Company vehicles and equipment, preparing required patient paperwork and driving to local and national locations.
Main duties of the jobKey Skills:
  • Valid Manual Driving Licence for the UK held for a minimum of 1 year
  • Age over 21 due to the company's insurance
  • Passion for working in a fast-paced environment,
  • Able to reliably adapt and work well under pressure
  • Good written and verbal communication skills
In return, we offer:Full Training:Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid.NVQs available
  • Company pension
  • Refer a friend scheme
  • Health Care Cash plan upon successful completion of 6 months probationary period
  • Employee Assistance Programme
Mental Health Transport Assistant: Fulltime 46.25 hours contract-Worked on a 4 on 4 off rolling shift pattern, alternating between 4 days and 4 nights.Due to the nature of the Business and Client requirements, we reserve the right to change the working times with reasonable notice. At times flexibility will be needed due to the care provisions for patients which may result in over-runs or the need to reduce hours depending on work levels.This contract is paid ata blended rate of £14.09 p/h (Day, Night and Weekend Shifts).Annual Remuneration to start from £33,896.20 based on expected hours.
  • Over-runs paid at £22p/h
  • Enhanced pay of £1.20 extra per hour for work at a Mental Health place of safety and bed watch activities, supporting ward staff.
  • Shift pay enhancements are also available for some call-in or overtime shifts,additional £1.75p/h.Further information will be discussed during the interview process
About usOur Journey began in 2012. Wespecialised in the delivery of secure patient transport and are continuing to grow. We are passionate about our, PROUD core values; Patient First, Respect, Openness, Unity and Determination. We work in partnership with NHS trusts, private settings and work within the Restraint Reduction Network (RRN).We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of RRN training and care we provide. In November 2023 we celebrated 10 years in business as a niche secure transport provider highlighting our growth from one base in Sussex to covering the majority of the UK (including some international transfers) along with celebrating the positive impact of our teams and the great service that they provide, 365 days of the year.Equal OpportunitiesSecure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.DetailsDate posted27 August 2025Pay schemeOtherSalary£33,896.20 a yearContractPermanentWorking patternFull-timeReference numberE0029-25-0044Job locationsBurnett Business ParkGypsy LaneKeynshamBS31 2EDJob descriptionJob responsibilities
  • Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.
  • Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.
  • Be the custodian of the Code of Conduct instilling professional behaviour within the team.
  • Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.
  • Coordinate the recruitment, induction, development and retention of the team.
  • Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.
  • Observe and identify potential development areas within the teams performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.
  • Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.
  • Balance professional administration duties with the needs of the team when transitioning patients on duty.
  • Take accountability for own continual professional development and reflective practice for learning.
  • Achieve business KPIs, goals and objectives.
  • Ensure all vehicle standards are maintained to the highest level achievable.
  • Respond positively to change by supporting and delivering Company new initiatives.
  • Manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.
  • Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner including timesheet approval.
  • Provide support for teams when on call.
  • Assume the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.
  • Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
  • Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.
  • Ensure all work activities for the teams are in line with legislation.
  • Any other reasonable duties as assigned.
Job descriptionJob responsibilities
  • Enforce all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.
  • Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.
  • Be the custodian of the Code of Conduct instilling professional behaviour within the team.
  • Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.
  • Coordinate the recruitment, induction, development and retention of the team.
  • Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking and coaching.
  • Observe and identify potential development areas within the teams performance and ensure they have the skill and motivation to achieve their objectives and business goals alongside managing poor performance for improvement.
  • Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.
  • Balance professional administration duties with the needs of the team when transitioning patients on duty.
  • Take accountability for own continual professional development and reflective practice for learning.
  • Achieve business KPIs, goals and objectives.
  • Ensure all vehicle standards are maintained to the highest level achievable.
  • Respond positively to change by supporting and delivering Company new initiatives.
  • Manage rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.
  • Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner including timesheet approval.
  • Provide support for teams when on call.
  • Assume the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.
  • Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
  • Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.
  • Ensure all work activities for the teams are in line with legislation.
  • Any other reasonable duties as assigned.
Person SpecificationExperienceEssential
  • Full UK manual driving license and 1 year minimum driving
Desirable
  • Experience for working in the Care Sector
Person SpecificationExperienceEssential
  • Full UK manual driving license and 1 year minimum driving
Desirable
  • Experience for working in the Care Sector

NHS