Night Manager

Crimson Hotels

  • South West London
  • Permanent
  • Full-time
  • 22 days ago
The Trafalgar St. JamesPart of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop Bar and Rockwell that pride themselves in the quality of service that they provide.The RoleAs a Night Manager, you will be the face of the hotel during evening and overnight hours, ensuring that our guests enjoy a safe, comfortable, and memorable stay. You will act as the central point of contact for both guests and team members, handling operational needs and ensuring the smooth running of the property during your shift. This role requires a balance of leadership, guest service, and practical problem-solving, as you will often be the decision-maker on duty. You will represent the hotel with professionalism and warmth, creating a welcoming environment for every guest, regardless of the hour.
  • Acting as the primary contact for guests, providing assistance, resolving issues, and promoting the hotel's amenities, bars, and restaurants.
  • Responding to guest complaints or requests promptly and effectively.
  • Coordinating emergency responses, including leading fire evacuations and ensuring guest and staff safety.
  • Conducting and documenting regular fire walks and safety checks during your shift.
  • Maintaining accurate and thorough shift handovers to the next team.
The PersonThe ideal candidate for our Night Manager role is a person with a clear passion for service. You engage with guests easily and you are able to use your intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with a broad smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.Experience within a similar environment is preferable and knowing the use of OnQ, however, we look for attitude, quality and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.The Trafalgar St. JamesThe Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof.Why join the Trafalgar St. James Team?As part of our team, you'll have access to a range and benefits, including:
  • Health & Wellbeing Cash Plan
  • Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
  • Life Assurance Scheme
  • Pension Scheme
  • Complimentary meals on duty
  • Opportunities for internal career progression
  • Dry cleaning and uniform laundering on duty
  • Professional training and development opportunities
  • Paid birthday day off
  • Employee recognition programmes to celebrate your achievements
  • Refer a Friend incentive
  • Discounts in our F&B Outlets: Rockwell and The Rooftop
  • MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St. James is for you.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Crimson Hotels