Service Technician Coordinator

EnerSys

  • Welshpool, Powys
  • Permanent
  • Full-time
  • 30 days ago
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.Role OverviewThe Service Technician Coordinator will effectively coordinate Service work and product supplied within Field Services operations, including service ticket management, site deliverables, site staff, contractors, variation quotes coordination and submissions, job costing, and pursuit of maximum value adding for clients.Main ResponsibilitiesThis role has the following duties and responsibilities:
  • Coordinate service activities and work orders, providing effective supervision of all works
  • Ensure equipment & material required to meet the customer requirements are available when required.
  • Work with Services Operations Managers in each region to ensure we have sufficient stock to support customer requirements.
  • Ensure accurate maintenance of stock, including the receipt and dispatch of physical stock adhering EnerSys systems and processes.
  • Coordinate site staff and sub-contractors, preparing effective daily, weekly and monthly scheduling of work
  • Demonstrate ownership of all service activities within your area of responsibility from start to finish including correction of defects
  • Regularly liaise and co-ordinate works with relevant Key Account Managers
  • Ensure safety systems for all works are effectively followed
  • Work with the Services leadership group to ensure Field Resources have sufficient skills to deliver against our obligations.
  • Client expectations, pricing queries and complaints are managed effectively, resulting in positive engagement consistent with agreed objectives & KPIs
  • Work with Services leadership to ensure we source quality sub-contractors in all states and build relationships and alliances resulting in a list of trusted, cost effective resources available to complete works
  • Liaise with the Field Service team to complete all works on time, on budget and to clients’ expectations consistent with agreed objectives & KPIs
  • Provide assistance to other areas of the business for compliance of customer obligations.
  • Coordinate the service, installation and maintenance elements of all quotes and submissions and new tender submissions for all service operation activities in conjunction with Services Operations Managers
  • Promote EnerSys overall capability to our clients
  • In conjunction with the Sales team and Services Operations Managers support the pursuit of new business opportunities
  • Other duties as required by the business
Ideal CandidateMinimum Qualifications
  • Demonstrate experience in coordinating and motivating staff to improve their performance and output, monitoring progress, providing feedback, ensuring feedback is implemented, work with Service leadership to ensure staff are developed and trained to be better at what they do, under-performers are highlighted to their managers.
  • A current Australian Driver’s License
  • Computer skills including the ability to use MS Office Suite
  • Teamwork and leadership skills
  • Planning and organisation skills
  • Communication skills - verbal and written
  • Experience with reading and understanding drawings
  • Service coordination experience
  • Experience with coordinating a team of people
  • Experience with safe working environments
  • Good communication, literacy and numeracy skills
  • Ability to prioritise workload
  • Ability to work as part of a team, with or without supervision
Preferred Qualifications
  • Forklift License
  • Relevant education and industry experience
  • 5 years coordination experience
  • 5 years commercial contracting experience
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EnerSys