Communications Officer
- Stourbridge, West Midlands
- Permanent
- Part-time
- NHS pension scheme
- On-site, free parking
- On-site gym
- Sick pay
- Competitive Annual leave
- Be point of contact for communication and social media.
- Coordinate internal communication streams (e.g. staff bulletins, noticeboards, digital channels) to ensure team members are well-informed and engaged.
- Collaborate with external companies.
- Develop and maintain external communications, including website updates, social media, newsletters, and patient information materials.
- Organise and manage communication resources and campaigns that support key practice initiatives and service updates.
- Ensure all outgoing communications are professional, accurate, and aligned with the practices values and tone.
- Work with the leadership team to proactively share key messages and changes affecting patients and staff.
- Support the handling of patient communications at an initial level, including logging and responding to complaints in line with practice procedures.
- Contribute to the development of communication strategies that enhance patient engagement and improve accessibility.
- Taking Reception phone calls.
- Monitor their email inbox and respond to all queries promptly.
- Apply a thorough and consistent approach to communications and administration, and reliably apply rules and principles.
- Ensure clear communication to all members of Practice staff and key external stakeholders.
- Manage own time effectively.
- Uphold confidentiality and data protection standards at all times.
- Stay up to date with NHS and primary care communication guidelines and best practices.
- Promote consistency and quality in all forms of communication.
- Support a culture of transparency, responsiveness, and inclusivity across all communication platforms.
- Be point of contact for communication and social media.
- Coordinate internal communication streams (e.g. staff bulletins, noticeboards, digital channels) to ensure team members are well-informed and engaged.
- Collaborate with external companies.
- Develop and maintain external communications, including website updates, social media, newsletters, and patient information materials.
- Organise and manage communication resources and campaigns that support key practice initiatives and service updates.
- Ensure all outgoing communications are professional, accurate, and aligned with the practices values and tone.
- Work with the leadership team to proactively share key messages and changes affecting patients and staff.
- Support the handling of patient communications at an initial level, including logging and responding to complaints in line with practice procedures.
- Contribute to the development of communication strategies that enhance patient engagement and improve accessibility.
- Taking Reception phone calls.
- Monitor their email inbox and respond to all queries promptly.
- Apply a thorough and consistent approach to communications and administration, and reliably apply rules and principles.
- Ensure clear communication to all members of Practice staff and key external stakeholders.
- Manage own time effectively.
- Uphold confidentiality and data protection standards at all times.
- Stay up to date with NHS and primary care communication guidelines and best practices.
- Promote consistency and quality in all forms of communication.
- Support a culture of transparency, responsiveness, and inclusivity across all communication platforms.
- Excellent keyboard and computer skills
- Excellent communication (oral and written) and interpersonal skills
- Excellent time management
- Excellent attention to detail
- Problem solving, logical approach
- Excellent prioritisation skills
- 5 GCSEs at grade C or above including Maths and English
- Qualification in Communication and/or social media
- Experience in administration work (or relevant experience)
- Experience of forward planning and managing day-to-day communications and engagement activity, coordinated as part of a wider organisational activity
- Experience working in a healthcare environment
- Experience in social media
- Experience of project management and methodologies
- Understanding of a range of communication disciplines and channels
- An understanding, acceptance and adherence to the need for strict confidentiality
- A demonstrable commitment to professional development
- Able to work with external corporations
- Ability to work using own initiative
- Confident, reliable and self-reliant
- Positive attitude to change and a pro-active approach but also pragmatic and realistic
- Ability to work as part of an integrated multi-skilled team
- Methodical and organised
- Ability to handle multiple projects and meet deadlines
- Problem-solving and excellent influencing skills
- Excellent keyboard and computer skills
- Excellent communication (oral and written) and interpersonal skills
- Excellent time management
- Excellent attention to detail
- Problem solving, logical approach
- Excellent prioritisation skills
- 5 GCSEs at grade C or above including Maths and English
- Qualification in Communication and/or social media
- Experience in administration work (or relevant experience)
- Experience of forward planning and managing day-to-day communications and engagement activity, coordinated as part of a wider organisational activity
- Experience working in a healthcare environment
- Experience in social media
- Experience of project management and methodologies
- Understanding of a range of communication disciplines and channels
- An understanding, acceptance and adherence to the need for strict confidentiality
- A demonstrable commitment to professional development
- Able to work with external corporations
- Ability to work using own initiative
- Confident, reliable and self-reliant
- Positive attitude to change and a pro-active approach but also pragmatic and realistic
- Ability to work as part of an integrated multi-skilled team
- Methodical and organised
- Ability to handle multiple projects and meet deadlines
- Problem-solving and excellent influencing skills