Senior Technical Writer

Storyteq

  • Birmingham
  • Permanent
  • Full-time
  • 29 days ago
  • Apply easily
Hi, we are Storyteq! 👋🏼Storyteq is an end-to-end Content Marketing Platform recognised as a leader for three years in a row in the Gartner Magic Quadrant for CMP and in 2025 is the only product to be named leader in both DAM & CMP for Gartner!Storyteq CMP helps marketing and creative teams in top brands to gain control of their campaign workflows, scale their creative production and localise on-brand content so they can activate engaging campaigns that go-to-market faster.Since 2009, Storyteq has been helping hundreds of marketing and creative teams in top brands to gain control of their campaign workflows, market faster while reducing creative production costs and leverage local marketing activation with on-brand content, at scale.Our endless curiosity and relentless commitment to our customers lies at the heart of our approach to solving problems. This common mission is weaved into our values: we take risks (be bold), thrive on change (move fast), and lead with trust (stay familiar).About the jobAs our Senior Technical Writer, you will play a critical role in transforming our documentation strategy to support our scaling ambitions. You'll lead the development of a comprehensive partner portal that will enable third-party implementation partners to successfully sell and implement our SaaS Content Marketing Platform. This is a strategic initiative that will directly impact our company's growth trajectory.Working at the intersection of product, engineering, implementation, and partnership teams, you'll evaluate existing documentation, establish best practices, and create an organized, accessible knowledge base that clearly explains how our highly configurable product works. This is an opportunity to build something from the ground up and make a significant impact on our business.Your main responsibilities:
  • Lead the development of a comprehensive documentation strategy and partner portal to support third-party implementation partners
  • Evaluate existing documentation across the organization and create a coherent plan to consolidate, organize, and improve it
  • Establish documentation templates, style guides, and standards to ensure consistency and clarity
  • Translate complex product configurations and implementation processes into clear, accessible documentation
  • Work closely with product, engineering, and implementation teams to understand the intricacies of our platform
  • Research and recommend the most appropriate documentation platform for our partner portal needs
  • Create comprehensive guides on product configuration, best practices, and implementation standards
  • Manage the partner portal project from conception to launch
  • Hire and mentor other technical writers
  • Gather and incorporate feedback from internal teams and implementation partners to continuously improve documentation
  • Ensure all documentation remains up-to-date with new product versions, releases, and features
RequirementsBesides being fun to work with, you...
  • Have at least 8 years of experience as a technical writer, preferably for other enterprise SaaS products
  • Possess exceptional written communication skills with the ability to explain complex concepts in simple, clear language
  • Demonstrate strong project management skills and experience leading documentation initiatives
  • Have experience evaluating, selecting, and implementing documentation platforms or content management systems
  • Are familiar with Confluence and similar knowledge base systems
  • Can quickly grasp complex product configurations and implementation processes without necessarily having a technical background
  • Have experience creating and maintaining style guides and documentation standards
  • Demonstrate leadership skills and the ability to mentor junior team members
  • Are comfortable working with cross-functional teams to gather information and understand documentation requirements
  • Have a proactive, "can-do" attitude with strong problem-solving abilities
  • Are adaptable to changing priorities and comfortable working in a fast-paced environment
  • Have experience working with or documenting for implementation partners (preferred)
  • Have knowledge of marketing technology platforms or similar SaaS products (preferred)
This is an exciting opportunity to join a company recognized as a leader in the Gartner Magic Quadrant for Content Marketing Platforms. You'll have the chance to make a significant impact by enabling our scaling strategy through documentation excellence.BenefitsOn top of a competitive salary, you can expect a whole load of perks:
  • 25 days’ holiday + bank holidays – we understand the importance of you getting some downtime.
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun!
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • So many savings – through our online community platform, access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month program with a £250 bonus.
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
  • Referral scheme – know the perfect person to join the team? You could bag £1,000 for putting in a good word.
  • Wellbeing Programme – interactive Wellbeing Workshops and over 30 Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value DiversityWe champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.#LI-FZ1

Storyteq