Senior Operations Manager - National

Sephora

  • London
  • Permanent
  • Full-time
  • 1 month ago
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.The OpportunityAt Sephora UK, our mission is to create the most loved beauty community in the world. As our new Senior Operations Manager, you'll play a pivotal role in shaping how that vision comes to life across our entire store network.Leading operational excellence nationwide, you'll take full ownership of both business-as-usual operations and new store openings, ensuring every Sephora store is operationally ready to deliver an exceptional, elevated experience. From implementing and evolving Standard Operating Procedures to overseeing supplier relationships and budget management, this is an opportunity to combine strategic vision with hands-on leadership.You'll also drive cross-functional collaboration with teams such as Supply Chain, IT, VM and HR, ensuring our omni-channel execution is seamless and customer-first. This is your chance to leave your mark on Sephora's growing UK retail business, helping us deliver a truly best-in-class experience for our customers and our people.You Will Also Be Responsible For:
  • Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards.
  • Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking.
  • Supporting the implementation of Health & Safety best practices.
  • Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions.
  • Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care.
  • Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups.
  • Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues.
  • Managing assigned operational budgets, including store supplies ordering and cost control.
  • Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required.
  • Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities.
  • Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth.
  • Fostering a collaborative, solutions-focused team culture that aligns with Sephora's brand and retail values.
  • Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities.
What You'll BringCombining strategic vision with operational rigour, you'll have a proven track record in multi-site retail operations leadership, with success delivering complex store openings, tool rollouts, or business transformation projects. Your experience managing budgets, vendors, and cross-functional initiatives will help ensure operational excellence across all Sephora UK stores.A strong understanding of store systems, omni-channel retail and digital retail tools means you're ready to lead innovation that enhances the customer experience. Collaborative, solutions-focused, and adaptable, you'll thrive in Sephora's dynamic environment, building trust, embracing change, and delivering results with creativity and confidence.Our Ideal Candidate Will Also Possess:
  • Experience managing vendors, contracts, and operational budgets.
  • Strong stakeholder management skills, with the ability to influence at all levels and collaborate cross-functionally.
  • Demonstrated ability to develop, lead, and inspire teams in a high-performance culture.
  • Strategic thinking balanced with strong executional discipline.
  • Autonomy, adaptability, and creativity, with a proactive, solutions-focused mindset.
  • The ability and flexibility to travel frequently to stores across the UK.
Here, you will find:Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and leadWork that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a differenceJoin us and belong to something beautiful.

Sephora