Client Experience Host

ISS Facility Services

  • London
  • Permanent
  • Full-time
  • 14 days ago
ISSClient Experience HostLocation: London, SW1H 0NDHours of work: 40Contract Type: Permanent46 Park Lane is a cutting-edge venue located in the heart of Mayfair, London. As part of the facilities team, we create memorable visits while ensuring a safe and welcoming environment for all colleagues.Job DescriptionAs a vital member of the Park Lane and Westminster team, you’ll develop in-depth site knowledge and take the lead in delivering innovative service improvements and solutions.We are committed to fostering a workplace where everyone can thrive, be authentic, and feel supported in their ambitions.As the Client Experience Host, you’ll be a friendly, professional face who ensures every guest is warmly welcomed and enjoys an exceptional experience from arrival to departure.You’ll also manage refreshment services with style and professionalism, maintaining the high standards that make 46 Park Lane truly special. Your passion for outstanding service will be evident in every interaction.Key Responsibilities
  • Meet and greet visitors in a professional manner
  • Set up meeting rooms as required
  • Carry out general cleaning duties
  • Assist with food plating and prep for external caterers
  • Prepare barista-style coffee
  • Handle cash transactions (Westminster site only)
Professional and Personal Competencies/Qualifications
  • Experience in luxury hospitality (ideally 5-star, boutique-style venues)
  • Strong barista skills – quality coffee-making will be tested at interview
  • Proven guest-focused approach with excellent service standards
  • Willingness to take on varied tasks and support the wider team
  • Friendly, professional, and adaptable attitude
UK The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:grammarly-desktop-integration data-grammarly-shadow-root="true"/grammarly-desktop-integration

ISS Facility Services