Medical Receptionist
Fortius
- London
- Permanent
- Full-time
- Contribute to the smooth day-to-day running of reception, ensuring that patients are greeted, and checked in/out efficiently, courteously and professionally.
- Handle the settlement of accounts, taking payments by cash and card.
- Manage future bookings
- Arrange follow-up appointments/ liaison with diagnostics and nursing staff.
- Encourage patients to complete their SCORES (study of clinical outcomes recovery and evaluation system) questionnaires.
- Monitor and adjust work priorities to consider changing demand and patient flow across the service.
- Prepare the consulting rooms prior to the clinic and tidy again at change over.
- Support consultants with any day to day requirements, refreshments, chaperoning etc.
- Work in conjunction with and assist with other departments as necessary.
- Ensure all patient confidentiality is respected.
- Consultants
- Medical Secretaries
- Outpatient Staff
- Patients, relatives and visitors to the clinic
- Housekeeping staff
- FOH Manager
- Clinic Manager
All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.Infection Control
It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.Quality Governance
All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.ValuesAll Fortius staff are expected to display and aspire to the Fortius Values.Making it Happen
Be proactive in keeping the service under review, making recommendations and implementing changes to continuously improve the patient journeyStronger
Work in partnership with the multi–disciplinary team to challenge and influence clinical and managerial decision makingPersonalised Service
Deliver a patient-centred specialist nursing service for patients admitted to the ward, provide patients with information regarding their care and treatment