3rd Line Infrastructure Support Engineer
- High Wycombe, Buckinghamshire
- Permanent
- Full-time
- SAN – set-up and manager – deep knowledge
- VEEAM or equivalent
- Strong experience of virtualised environments including installation, configuration, and management. (VMware, Hyper-V etc).
- Expertise in Windows Server 2019 onwards.
- Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge)
- Expertise in network storage solutions – SAN / NAS (HPE SAN).
- Strong experience of Microsoft environments (ADUC, GPO, Certificate Services).
- Installing and configuring backup solutions. (Veeam etc)
- Microsoft 365 administration (Intune, compliance, security, licensing)
- Network awareness (Basic routing, subnetting, VLANs, Firewalls)
- Exposure to RMM solutions (N-able, Splunk, Arcsight etc)
- Full UK Driving Licence and own car
- Provide exceptional level of Technical Service to our customers.
- Manage service tickets in line with ITIL standards.
- Demonstrate strong communication skills, both written and verbal.
- Work independently or as a team to meet deadlines consistently.
- Act as technical lead for projects that you are assigned to.
- Seek opportunities to enhance skills and stay updated with industry trends with the ability to deliver findings to management.
- Show a pro-active attitude towards Technical Support.
- Conduct yourself in a professional manner when visiting customers.
- 5+ years’ experience as a 3rd line IT infrastructure engineer actively supporting the technologies listed above.
- 5+ years of experience in a Customer Support role.