Insurance Claims Handler

• Negotiate Commercial Insurance Claims in respect of Commercial Property & Liability
• Meet the agreed standards of service, volumes and performance levels, in line with KPIs.
• Efficient processing of claims
• Provide input and advice to clients on claims progress, manage expectations and support their needs.
• Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers.
• Identify policy issues around policy cover and application and escalate issues as required.
• Set up first advice and managing subsequent interactions with clients and insurers
• Assist with the audit of client`s claims statistics and provision of summary reports and analysis.

• Hold a CII Qualification
• Experience of Property, Fleet and Liability Claims
• A general working knowledge of the relevant classes of Commercial Insurance business.
• Competent in Microsoft Office.

Brook Street