Customer Support Executive
- Northfleet, Kent
- £30,000-33,000 per year
- Permanent
- Full-time
Full time, Office based
Up to £34k DOE
Gravesend, Monday to FridayExclusive new role, you will not see this advertised anywhere else.Are you an experienced and customer focused professional with a proactive attitude, looking for your next opportunity in a supportive and well established business?Our client, a reputable supplier within the construction industry, is seeking a reliable and detail oriented Customer Support Executive to join their team on a permanent, full time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.Key Responsibilities:
- Receiving and processing large volumes of orders with high accuracy and attention to detail
- Creating quotations in a timely manner
- Acting as the primary point of contact for clients, ensuring a consistently high standard of customer service
- Supporting a Sales Representative with account management and order processing
- Liaising with internal departments including Transport, Warehouse and Purchasing
- Proactive problem solving
- Ensuring seamless communication across the sales function and wider team
- Any other duties as required
- Solid experience working in a heavily administrative, customer facing role supporting a sales function
- Previous experience within a business supplying products to the construction or related trade sectors (experience within the fixings and fastenings industry is highly desirable)
- Sales order processing experience within a business to business environment
- A meticulous attention to detail
- A genuine passion for customer service
- The ability to remain calm under pressure
- Excellent organisation skills with the ability to work quickly and accurately
- Confident with Microsoft Office, especially Excel
- Strong problem solving skills
- A collaborative approach
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:
- A competitive salary of up to £34,000 depending on experience
- 23 days holiday plus bank holidays
- Stability within a supportive team
- Monday to Friday hours
- A company pension scheme
- Long term progression opportunities