Client Technical Onboarding Senior Associate

JPMorgan Chase

  • London
  • Permanent
  • Full-time
  • 22 days ago
Job Category: ImplementationJob Description:Lead the way in implementing state-of-the-art payment solutions for corporate and financial institutions. Join our team, where innovation in payment and cash management solutions meets collaboration and excellence in every endeavor.As a Client Technical Onboarding Senior Associate in Payments, you will be responsible for leading the technical implementation of payment solutions for both corporate and financial institutional clients. Collaborate closely with our Product, Digital Channels, Sales, and Implementation teams to support clients in onboarding various JP Morgan payment channels, utilizing Host-to-Host, SWIFTnet FileAct, and API technologies. Be at the forefront of our efforts to attract new clients and deliver seamless end-to-end implementations that enhance their payment and cash management processes.Job responsibilities
  • Lead the technical implementation of payment solutions for a diverse, global portfolio of corporate clients, ensuring high-quality service and successful project delivery
  • Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
  • Draft and present comprehensive SOWs, clearly outlining project deliverables, and timelines
  • Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
  • Serve as the technical advisor for clients, providing guidance on best practices, problem-solving during implementations and identifying opportunities to streamline and enhance payment processes
  • Collaborate with cross-functional teams, including Product, Sales and Implementation to ensure client satisfaction from pre-sale to post-implementation
Required qualifications, capabilities, and skills
  • Strong project management skills
  • Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions
  • Excellent knowledge of Cash Management solutions and Treasury services
  • Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences
  • Experience working in client-facing role, with a demonstrated ability to build relationships and support clients
  • Track record of driving results by taking initiative
  • A collaborative team player who can work cross-functionally with Product, Sales and Technology teams
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorgan Chase